After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

“People want immediate gratification and immediate solutions to their problems ... out of the system.” Comcast has long said that it will fix customer service. Why should anyone believe ...

DALLAS — Comcast never wants a customer to go ... after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight ...

senior vice-president of "customer experience" at Comcast. What happened with Mr. O’Rourke's service is completely unacceptable. Despite our attempts to address Mr. O’Rourke’s issues, we ...

I had hit a brick wall with their customer service folks; I was very pleased," LaSota said. Comcast sent us a statement, which reads in part: "We work with customers to answer questions and ...

"Some customers are experiencing intermittent service ... affected," Comcast's Xfinity Support account wrote in a tweet just after 11 am ET. In another tweet responding to a customer who ...

Vandalism that led to a Comcast cable line being significantly damaged has caused several outages for Xfinity and Comcast Business customers in south King County. The outages impacted customers in ...

Comcast received the dubious honor ... that focus on the company’s service quality and problems with the quality of customer service it provides. According to Comcast’s executive vice ...

I do wonder, though, if Roberts truly understands the depth and variety of Comcast's customer service problems. To me, one of the biggest is inconsistency of availability of customer records ...

Cavanagh told analysts that problems with price transparency and customer service are a big part of what is driving the declines in Comcast’s broadband business. “Both of these things are ...