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Applies to: ✔️ Windows VMs
Original KB number: 2772488
Summary
This article describes how to gather the most common log files and diagnostics information from an Azure PaaS VM to troubleshoot most issues related to Microsoft Azure.
More information
Internet Explorer prompts you to add a trusted website.
Select Add and add
https://*.support.microsoft.com.Note
You must put a
*.in front ofsupport.microsoft.com.Or, save the following as a .reg file and import it:
Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\microsoft.com\*.support]
If you receive an Internet Explorer Security Alert saying Your current security settings do not allow this file to be downloaded., you didn't add https://*.support.microsoft.com to the list of trusted sites.
Information collected
General information
| Description | File name |
|---|---|
| Basic system information, including machine name, service pack, computer model, and processor name and speed. |
resultreport.xml |
Log files in System32 and Azure logs
| Description | File name |
|---|---|
| Log files from %windir%\System32\LogFiles*.* |
{ComputerName}_LogFiles(SubfolderName).zip |
| Guest agent collected performance counters, contents of D:\OSdiagnostics |
{ComputerName}_OSdiagnostics.Zip |
| Role configuration files from c:\config |
{ComputerName}_config.Zip |
| Role host log files from C:\Resources\temp{GUID}.{roleName}\RoleTemp |
{ComputerName}_RoleTemp.Zip |
| IIS failed request log files from C:\Resources\Directory{guid}.DiagnosticStore\FailedReqLogFiles |
{ComputerName}_FailedReqLogFiles.Zip |
| IIS log files from c:\Resources\directory{guid}.Diagnosticstore\LogFiles |
{ComputerName}_IISLogFiles.Zip |
| Microsoft Azure Diagnostics tables and configuration from C:\Resources\directory{guid}.Diagnosticstore\Monitor |
{ComputerName}_Monitor.Zip |
| Host bootstrapper log files from C:\Resources\directory{guid}.Diagnosticstore |
{ComputerName}_DiagnosticStore.Zip |
| Microsoft Azure Caching log files from C:\Resources\temp{guid}.{rolename}\RoleTemp |
{ComputerName}_CachingLogFiles.zip |
| Service model definition files from E:__entrypoint.txt, E:*.cssx.tag, E:*.csman, E:\RoleModel.xml |
{ComputerName}_ServiceModel.zip |
| IIS web.config from {RoleRoot}\approot\web.config |
{ComputerName}_web.config |
| Startup task files from {RoleRoot}{startup tasks=""}(get the filename from {RoleRoot}\rolemodel.xml) |
{ComputerName}_StartupTaskModules.Zip |
| Role entry point binary from {RoleRoot}{entrypoint DLL=""} (the file name obtained from {RoleRoot}__entrypoint.txt content) |
{ComputerName}_EntryPointDLL.Zip |
| Log files from C:\Logs |
{ComputerName}_Logs.Zip |
Event logs
| Description | File name |
|---|---|
| System log |
{ComputerName}_evt_System.* |
| Application log |
{ComputerName}_evt_Application.* |
| Microsoft Azure |
{ComputerName}_evt_WindowsAzure.* |
| All other event logs in evtx format |
{ComputerName}*evt*.evtx |
File version information (Chksym)
| Description | File name |
|---|---|
| File version information from processes currently running on the machine |
{ComputerName}_sym_Process.* |
| File version information from processes currently running on the machine |
{ComputerName}_sym_Process.* |
In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:
- Check if IntelliTrace enabled causes roles to not automatically recycle
- Check if WebDeploy is enabled in production environments
- Check if OverallQuotaInMB value is within 500 of DiagnosticStore value
- Event Logs Messages