Cannot activate Office 2024 on new Dell PC

Mike Ludo 0 Reputation points
2026-08-07T13:31:16.1433333+00:00

I bought a new Dell PC in January 2026, with Office 2024 Home, but did not set up the PC until August. The Dell link to Microsoft shows only Office 2019, bought in 2018. Dell say Office 2024 is not shown because it is more than 180 days since it was assigned, and that they can do nothing about it, it is up to me to try to get it sorted with Microsoft. I cannot find how to do this online, what id the method, please?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. DaveM121 914.5K Reputation points Independent Advisor
    2026-08-07T14:05:17.3533333+00:00

    The information from Dell is correct, a pre-installed OEM Office licence must be activated within 180 days of activating Windows an a new device, otherwise the pre-installed Office licence would expire and most likely it will not be possible to activate that Office licence.

    This forum is just a user to user forum, no-one here has any account access, you could try to contact Microsoft Support directly to ask them if there is anything they can do to activate the Office licence for you, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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