Troubleshooting website display or functionality issues in Edge on Windows 11
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Why is our Microsoft Clarity interface showing URLs from other websites? Example, it was showing this URL in the live recordings: https://www.thredup.com/product/women-polyester-andersons-green-athletic-shorts/218444243?query_id=1191869669327036416&result_id=1191869670048456704
and also https://www.vintagefootballarea.com/products/2019-20-ajax-amsterdam-xl-3?ref=direct
and others that appear to be various random ecommerce sites.
But our website is www.bennettjones.com and Clarity should only be showing URLs from our site. Does anyone have an explanation?
Troubleshooting website display or functionality issues in Edge on Windows 11
Hi Grant,
What you're seeing is not necessarily an indication that those external websites are being tracked as part of your own site. In some cases, Microsoft Clarity recordings can display URLs related to referral sources, redirects, embedded third-party content, or tracking configurations associated with a session. Based on your examples, the URLs shown are unrelated to your domain, so it would be worth reviewing how Clarity is being implemented.
A few quick checks you can perform:
If the behavior continues, consider collecting a few example session IDs and reaching out to the Clarity support team for a deeper review of the recordings. Link reference for more guidance documents: Microsoft Clarity Documentation
I hope this helps point you in the right direction. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.
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