Clarity showing other website URLs

Grant 0 Reputation points
2026-08-06T15:32:52.7166667+00:00

Why is our Microsoft Clarity interface showing URLs from other websites? Example, it was showing this URL in the live recordings: https://www.thredup.com/product/women-polyester-andersons-green-athletic-shorts/218444243?query_id=1191869669327036416&result_id=1191869670048456704

and also https://www.vintagefootballarea.com/products/2019-20-ajax-amsterdam-xl-3?ref=direct

and others that appear to be various random ecommerce sites.

But our website is www.bennettjones.com and Clarity should only be showing URLs from our site. Does anyone have an explanation?

Microsoft Edge | Website issues | Windows 11
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  1. Hendrix-V 17,185 Reputation points Microsoft External Staff Moderator
    2026-08-07T04:46:16.7566667+00:00

    Hi Grant,

    What you're seeing is not necessarily an indication that those external websites are being tracked as part of your own site. In some cases, Microsoft Clarity recordings can display URLs related to referral sources, redirects, embedded third-party content, or tracking configurations associated with a session. Based on your examples, the URLs shown are unrelated to your domain, so it would be worth reviewing how Clarity is being implemented.

    A few quick checks you can perform:

    1. Verify that the Clarity project ID is installed only on your website and not reused on other websites.
    2. If you use Google Tag Manager, confirm the Clarity tag is scoped only to your intended domain.
    3. Review a few affected session recordings to determine whether the URLs appear as referral sources, redirects, or embedded third-party content rather than recorded pages.
    4. Check for any recent changes to your analytics or tag management configuration.

    If the behavior continues, consider collecting a few example session IDs and reaching out to the Clarity support team for a deeper review of the recordings. Link reference for more guidance documents: Microsoft Clarity Documentation

    I hope this helps point you in the right direction. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.


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