![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 23%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 97%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Hi Liberty,
Thank you for contacting Microsoft Support about the monthly charge of $23.52 on your account.
This reference number is associated with a Microsoft business subscription rather than a personal one. Because business subscriptions are typically managed through a work or organization account, the billing details are not always as familiar as those tied to a personal Microsoft account, which is why this charge may not stand out right away.
To make sure you get the right kind of help, could you let me know what you would like to do next? If you no longer remember the sign-in credentials linked to this subscription, I can guide you through the recovery process so you can view the full subscription details yourself. On the other hand, if you would prefer to cancel the subscription altogether, I can walk you through the steps for that as well.
Once I know which option suits your situation, I will be glad to guide you through the next steps in detail.
Thank you for your patience and your understanding. I look forward to continuing the conversation.
Warm regards.