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I purchased 365 Microsoft family but cannot get to step 4 of the 4 step process to install it. Step 3 has proved I am human but does not go to step 4
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Which step displays the error? For example, have you successfully associated your subscription with a Microsoft account?
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Hey there, Ken Eccles
When you try and get to step 4, please can you tell me if you get any error message or what happens when you try and prove you are not a human?
This will help me understand what you are going through on your computer, so I can try and help with this. If possible, please can you share a screenshot (removing any personal identifiable information) onto the forum.
Thanks,
Nathan