Cannot add my email information to Azus Zenbook Duo 2026

Nicolas Javier Maldonado 0 Reputation points
2026-08-05T01:44:50.4733333+00:00

I bought a new Azus Zenbook Duo today. I cannot add my microsoft email to it. It does not take it. It also asks me to write my name, and respond to three security questions. I add the information, and it repeats itself over and over. I cannot do anything with the new laptop

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. Xavier-D 11,425 Reputation points Microsoft External Staff Moderator
    2026-08-05T06:23:10.3066667+00:00

    Hello Nicolas Javier Maldonado

    I understand you’re unable to complete the setup of your new ASUS Zenbook because the account screen keeps repeating.

    To help narrow this down, could you please confirm:

    • Does this happen during the initial Windows setup, before reaching the desktop, or after setup when signing in to Microsoft 365?
    • What happens after you enter your Microsoft email address?
    • Is there an exact error message displayed? Can you take a screenshot for me?

    Once we know which setup screen is causing the loop, we can provide the appropriate steps.

    I hope to hear update from you soon

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