my apps are no longer supported and not working as expected, how do I upgrade?

Cheryl Robertson 0 Reputation points
2026-08-04T22:05:29.4333333+00:00

my apps are no longer supported and not working as expected, how do I upgrade?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. AI answer

    2026-08-04T22:05:49.5366667+00:00

    If Microsoft 365 or Office apps are no longer supported and are not working correctly, the upgrade path depends on the device and current version:

    • Office 2016 for Mac: It is out of support and no longer receives security updates or bug fixes. Upgrade to Microsoft 365 or buy Office 2024 for Mac. If upgrading, remove the existing Office 2016 license with the License Removal Tool, then open an Office app, sign in with the account for the new purchase, and select Help > Check for Updates.
    • Office 2019 for Mac: It is out of support and no longer receives security updates or bug fixes. Upgrade to Microsoft 365 or buy Office 2024 for Mac. If upgrading, remove the existing Office 2019 license with the License Removal Tool, then open an Office app, sign in with the account for the new purchase, and select Help > Check for Updates.
    • Microsoft 365 on unsupported macOS: The apps may still work, but updates, including security updates, stop when macOS is no longer supported. Upgrade macOS to a supported version to continue receiving Microsoft 365 and Office for Mac updates.
    • Windows apps showing compatibility problems after an upgrade: Run the compatibility troubleshooter and update device drivers through Windows Update.
    • Windows upgrade blocked with “What needs your attention”: This usually means either the device does not meet minimum requirements or an app is incompatible. For incompatible apps, update the app first, or uninstall it automatically or manually, then return to the message and select Refresh.

    For home use, the simplest supported path is:

    1. Check whether the current Office version is out of support.
    2. If on Mac, upgrade macOS first if it is unsupported.
    3. Upgrade Office to Microsoft 365 or a newer supported Office for Mac release.
    4. After upgrading, use Check for Updates to install the latest app updates.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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