HELP not receiving codes

Timmo Monger 0 Reputation points
2026-08-04T08:33:10.6566667+00:00

My Outlook/Hotmail account receives all normal emails, but emails from French government domains (ameli.fr and impots.gouv.fr) never arrive. Can you check if these senders are being blocked or rejected?

Outlook | MacOS | New Outlook for Mac | For home
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  1. DYARI BARHAM 36,816 Reputation points Independent Advisor
    2026-08-04T09:14:20.7033333+00:00

    Hi,

    I’m Dyari. Thanks for reaching out.

    I cannot directly check Microsoft’s server logs to confirm whether these messages were rejected. Please sign in to Outlook.com in a browser https://outlook.live.com/mail/ and search all folders, including Junk Email, Deleted Items, and Archive.

    Then, go to Settings > Mail > Junk email. Remove ameli.fr and impots.gouv.fr from Blocked senders and domains, if listed.

    Add the exact sender addresses, or those domains, to Safe senders and domains. https://support.microsoft.com/en-us/outlook/mail/block-or-unblock-senders-in-outlook

    Check Settings > Mail > Rules for any rule that may delete or move these messages.

    Then request another email from Ameli or Impôts. If it still does not arrive, ask them whether they received a delivery-failure message. The exact error code would show whether Outlook rejected the message.

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