virtual machine status is not found

Question

virtual machine status is not found

Micheal Chism 20

We can't login to our VM server, we tried resetting the password to no avil. We need a support person

Bence Weiszmann 405 Reputation points

2026-08-03T19:00:34.25+00:00

Dear @Micheal Chism

Could you please provide some additional details about the issue so we can better understand the problem? Please include the exact error message you receive when trying to sign in, a screenshot of the error, how you're connecting to the VM (RDP, Bastion, etc.), and whether you're trying to access it over a private network or the public internet. The more information you can provide, the faster we'll be able to help troubleshoot the problem.
VarunTha 15,090 Reputation points Microsoft External Staff Moderator

2026-08-04T01:29:44.08+00:00
Hello Micheal Chism,

First, I would like to apologise for the experience you've had. I understand how frustrating it can be when a production VM becomes inaccessible and previous troubleshooting steps, including password reset attempts, have not resolved the issue.

The message "Virtual machine status is not found" is not typically related to credentials alone and may indicate a problem with the VM's availability, boot process, or the platform's ability to retrieve the VM state.

To help narrow down the cause, could you please share:

A screenshot of the VM's Overview page in the Azure portal.

A screenshot of Boot Diagnostics (if available).

The exact error received when trying to connect to the VM.

Whether this issue affects only one VM or multiple VMs.

Any recent changes made before the issue started.

Once we have this information, we can better determine whether the issue is related to the guest operating system, VM health, or the underlying resource state and provide the most appropriate next steps.

Thank you for your patience, and we look forward to helping you get this resolved.

Note: Please share the Requested details in Private Message

3 answers

Your answer

Bence Weiszmann 405 Reputation points

2026-08-03T19:00:34.25+00:00

Dear @Micheal Chism

Could you please provide some additional details about the issue so we can better understand the problem? Please include the exact error message you receive when trying to sign in, a screenshot of the error, how you're connecting to the VM (RDP, Bastion, etc.), and whether you're trying to access it over a private network or the public internet. The more information you can provide, the faster we'll be able to help troubleshoot the problem.
VarunTha 15,090 Reputation points Microsoft External Staff Moderator

2026-08-04T01:29:44.08+00:00

Hello Micheal Chism,

First, I would like to apologise for the experience you've had. I understand how frustrating it can be when a production VM becomes inaccessible and previous troubleshooting steps, including password reset attempts, have not resolved the issue.

The message "Virtual machine status is not found" is not typically related to credentials alone and may indicate a problem with the VM's availability, boot process, or the platform's ability to retrieve the VM state.

To help narrow down the cause, could you please share:

A screenshot of the VM's Overview page in the Azure portal.

A screenshot of Boot Diagnostics (if available).

The exact error received when trying to connect to the VM.

Whether this issue affects only one VM or multiple VMs.

Any recent changes made before the issue started.

Once we have this information, we can better determine whether the issue is related to the guest operating system, VM health, or the underlying resource state and provide the most appropriate next steps.

Thank you for your patience, and we look forward to helping you get this resolved.

Note: Please share the Requested details in Private Message

Answer 1

Hello @Micheal Chism,

Thank you for using Q & A forum.

If the VM is in Azure, you can reset the local account password from the Azure portal:

Sign in to portal.azure.com.

Navigate to Virtual Machines and select the affected VM.

In the left menu, under Operations, select Reset password.

Choose the mode:

Reset password (recommended)

Reset SSH public key (Linux)

Create new user

Enter:

Username (existing local admin account)

New password

Click Update.

Wait for the operation to complete, then try logging in again.

If the password reset succeeds but you still cannot log in:

Windows VM

Verify the VM is running.

Check Boot diagnostics for errors.

Use Serial Console if available.

Confirm RDP (TCP 3389) is allowed in the NSG and Windows Firewall.

Linux VM

Verify SSH (TCP 22) is allowed.

Use Serial Console or Run Command.

Check whether the VM is using Azure AD or SSH keys instead of password authentication.

If the Portal Reset Fails

Open an Azure support request:

Azure Portal → Help + Support → Create a support request

Service: Virtual Machines

Problem type: VM access/login issue

If this answers your query, do click Accept Answer and Up-Vote for the same. And, if you have any further query do let us know.

Answer 2

Micheal Chism 20

Bence, I pay Microsoft over 8k per month and feel that support is terrible. I guess I will have to move away from your company. We don't know how to perform actions to troubleshoot this problem and need a phone number for support instead of all of this texting. The rep they gave phone number no longer work. I am upset and pissed at the moment

0 comments

Answer 3

Micheal Chism 20

We are trying to login to our VM called Easy3 and receiving an error message stating the password is incorrect. I have restarted the VM to no avil. We are using CMD with a prem that we just recreated. it was not working before that. At point I don't know what else to do and need to speak with support.

Bence Weiszmann 405 Reputation points

2026-08-03T21:12:49.2666667+00:00
Dear @Micheal Chism

I'd also recommend verifying the username being used to sign in.

For a local account, Windows may require the username to be entered in the format:

.\Username

<ComputerName>\Username

If the username is entered without the local computer prefix, Windows may attempt to authenticate against a different context, which can result in an "incorrect password" error even if the password itself is correct.

Could you confirm:

Are you trying to sign in with a local Windows account or a Microsoft Entra ID account?

Are you using .\Username or <ComputerName>\Username?

Also, please verify that the Azure VM Agent is in a healthy state, as the password reset feature depends on it.