My Microsoft account has been hacked and all sign in methods have been changed

Question

My Microsoft account has been hacked and all sign in methods have been changed

Elijah Mosser 0

My Microsoft account was compromised. The attacker changed my password and verification methods to an unfamiliar @autosec.top email and an authenticator app. My original sign-in address was [Moderator note: PII removed]@gmail.com], and my Minecraft/Xbox gamertag is [Moderator note: PII removed]. I can provide previous passwords, devices used and purchase information in a private conversation with an agent.

Please reach back to me thank you!

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Answer 1

Hi Elijah Mosser,

Please note that our forum is a public platform, and we will modify your question to hide personal information in the description. Kindly ensure that you hide such details the next time you post to protect personal data.

I'm so sorry to hear that your Microsoft account has been taken over. It's understandable that you're looking for a way to speak directly with Microsoft and prove ownership using your previous passwords, devices, and purchase history. However, I must say that there are a few realistic points you unfortunately have to consider here:

Due to privacy regulations, the account recovery process is fully automated. Even when you reach out to Microsoft Support, they generally cannot restore access, remove the attacker's security information, or bypass the account verification process on your behalf.
The primary recovery methods remain the recovery tools, and especially account recovery form. However, it will not work with 2FA turned on (as the attacker already added the security information like recovery email, phone number, Authenticator).

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I know this is not the answer you were hoping for, but I think it's better to be direct with you. I also wish I could offer more direct help, but Microsoft Q&A is just a user-to-user support forum. Contributors here, like you, cannot intervene in the recovery process or connect with Microsoft's internal teams.

If you still have access to the original mail account, check and keep monitoring it for Microsoft security notifications. In those messages there are sometimes additional recovery options (links like "this is not me," "I didn't make this change," and so on). We hope you succeed in restoring your account.

If you think the answer is helpful to you, please mark this as accepted. If you have extra questions about this answer, feel free to click "Add Comment" and ask!

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