3 major issues with Windows 11 pro on mini pc

Question

3 major issues with Windows 11 pro on mini pc

Steve Borger 0

My son bought me this mini pc with Windows 11 Pro... I discovered it was updated from Windows 10 to Windows 11 Pro...

June 22, 2026 - I had to reinstall windows 11. Did not know I had Pro at this time. Downloaded Windows 11. (PS: I thought Windows would only put on the version I had...?) Anyway, after that, everything was fine for about 30 days. Now the last weeks of July, Window Updates fails to download some and fails to install others. Total at this time is 4.

I also have the Shellpoint 7 update that fails to work..."Something went wrong" error... (I am surprised that something this complicated is for the average user to figure out how to install. The instructions are a bit over my head and I am computer savey... Plus the places to download the program most of the time fail or they never install. This should be done through Windows update...

As well I have the pagefile error. Windows creates "0" everytime... No matter what method to correct it, it reverts to zero...

For Windows update, KB5101684... I managed to download this KB file from the catalog site and it installed. Rebooted PC and it still says retry ...

Then I tried search for "KB5100998" from the catalog and nothing happens. Nothing comes up to download...

The last 2 updates have Install error: KB5104032 & KB2467173

I am believing that I need to get Windows update fixed first, Then the pagefile issue and maybe then I can get the Shellpoint 7 issure working... I hope...

At this point I did a search for Updates again and the one dissapeared, apparently it worked but the other 3 still say Retry...

I truly do not know what to do at this point... Thinking I have to reinstall Windows 11 again...

Any advice would be appreciated...

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Answer 1

Hendrix-V 17,185 Microsoft External Staff Moderator

Hi Steve Borger,

Thank you for providing the detailed information. Since the system was originally upgraded from Windows 10 and has already been reinstalled, the update failures, page file behavior, and software installation issues may be related to Windows update components, system files, or device-specific drivers rather than the Windows installation itself.

To help narrow this down, I recommend these steps:

1, Run Windows Update Troubleshooter:

Settings > System > Troubleshoot > Other troubleshooters > Windows Update > Run
Restart the PC and check for updates again.

2, Repair Windows system files:

Open Command Prompt (Admin) and run: DISM /Online /Cleanup-Image /RestoreHealth
Then run: sfc /scannow
Restart the device after both commands complete.

3, If the same updates continue showing Retry, clear the Windows Update cache:

Stop the Windows Update service.
Delete the contents of C:\Windows\SoftwareDistribution
Start the service again and check for updates.

For the page file issue, set Virtual Memory back to System managed size, restart the PC, and check whether the setting persists. If it resets again, please also check for the latest BIOS and chipset updates from the mini PC manufacturer, as firmware or storage-controller drivers can affect virtual memory behavior.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Hendrix-V 17,185 Reputation points Microsoft External Staff Moderator

2026-08-02T06:54:42.5666667+00:00

Hi Steve Borger,

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.
Steve Borger 0 Reputation points

2026-08-04T14:19:23.88+00:00

I have done all of your suggestions that I had found in Google research...

None of them fixed the problem... I have reached out to the makers of the MiniPC but have not recieved a reply as of yet...
Hendrix-V 17,185 Reputation points Microsoft External Staff Moderator

2026-08-05T06:51:25.4266667+00:00

Hi Steve Borger,

Thank you for the update. Since you've already gone through the commonly recommended repairs, troubleshooting tools, and reinstall attempts without resolving the issue, it may be more productive to focus on identifying the underlying cause rather than repeating the same fixes.

At this point, I would recommend collecting diagnostic information from Event Viewer, Reliability Monitor, and Windows Update history to look for recurring errors or patterns. Also, note any specific error codes associated with the failed updates, as these can help narrow down whether the issue is related to update components, drivers, storage, or another system component.

It's also a good idea to continue following up with the Mini PC manufacturer. Device-specific BIOS, firmware, or chipset updates are sometimes released outside of Windows Update and may address behavior that standard Windows repairs do not.

I understand how frustrating it can be when extensive troubleshooting doesn't lead to a resolution. Hopefully the manufacturer's response will provide additional insight.
Steve Borger 0 Reputation points

2026-08-05T19:39:15.71+00:00

As of Today, there has been no responce from them... Mini PC was built in China... so I am thinking they may never respond... May be forced to start from scratch again with a reinstall...
Hendrix-V 17,185 Reputation points Microsoft External Staff Moderator

2026-08-06T07:10:45.85+00:00

Hi Steve Borger,

I understand your concern. Since you've already tried the common repair steps and haven't received any response from the device manufacturer yet, a clean installation may be one option to consider. However, before proceeding, it may be helpful to save any update error codes or logs you've collected so you can compare the system's behavior afterward.

If you decide to reinstall Windows, I would recommend using the latest official Windows 11 installation media and testing Windows Update before installing additional applications. This can help determine whether the issue is related to the current software environment or something specific to the device itself.

Wishing you the best of luck with the rebuild, and I hope it leads to a more stable experience.