Chat boxes like Whatsapp, Facebook, Microsoft Edge, keep hanging. I have a 7800X3D 5070ti system. Windows 11 latest build.

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Chat boxes like Whatsapp, Facebook, Microsoft Edge, keep hanging. I have a 7800X3D 5070ti system. Windows 11 latest build.

Johnny Grinter 75

Chat boxes like Whatsapp, Facebook messenger, Microsoft Edge tabs, keep hanging. I have a 7800X3D 5070ti system. Windows 11 latest build. I have updated drivers and GPU drivers. This started 3 weeks ago and I am very frustrated.

Windows 11 latest build.

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Answer 1

Lychee-Ng 25,605 Microsoft External Staff Moderator

Hi Johnny Grinter,

I understand how frustrating it is when basic UI elements such as chat boxes and browser tabs to hang, especially on a high-end system like a Ryzen 7 7800X3D and RTX 5070 Ti. Since it affected multiple applications, it points more toward a system-level issue than an individual app problem. Let's try the following to see if it helps:

1 - Test Hardware Acceleration

In Edge, open edge://settings/system/manageSystem
- Turn off Use graphics acceleration when available
- Restart Edge and try the chat boxes again.
If you use the WhatsApp desktop app, try the Web version, and vice versa.

2 - Perform a Clean Boot to rule out third-party interference

Follow this guide on How to perform a clean boot in Windows - Microsoft Support
Press Windows + R > type msconfig > press Enter
Go to Services tab > Check Hide all Microsoft services > Disable all
Go to Startup > it will open Task Manager > disable all items > restart your PC.

If the problem is gone, it's likely that one of the disabled was the cause. You may need to manually enable them half-by-half to identify the offender, then consider removing or disabling it.

Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. They might look complicated at first glance but can help you get back on track. To avoid any trouble, please follow them in order and step-by-step.

3 - Repair System Files and test with another Windows profile

Open Command Prompt (Admin) and run:
- DISM /Online /Cleanup-Image /RestoreHealth
- sfc /scannow > Restart your PC and test.
If the issue persists, open Settings > Accounts > Other users
Create a temporary local account > sign in to it and test the chat boxes.
- If the issue disappears, the problem may be profile specific.
- If the issue remains, the problem can be systemic.

4 - Check if a recent Windows Update relates

Open Settings > Windows Update > Update history
Look for an update about 3 weeks ago, around time of the start
If the issue began immediately after a particular update, that is an important clue.
Open Uninstall update and see if you can choose to uninstall it.

There is currently no widely documented Windows 11 known issue specifically matching your situation yet, but since it started only about 3 weeks ago, this can point to a build regression. In that case, consider report this through Feedback Hub by pressing Win + F. The engineer team may look into it and release hot fixes if needed!

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Johnny Grinter 75 Reputation points

2026-07-31T13:06:35.33+00:00

I tried step 3 first and will see how that goes for the next hour or so. update step 3 didn't fix it. Just installing latest 2026-07 Preview Update (KB5101684) (26200.8973). Maybe this will help?

Will try other steps next and report back. I noticed that during a hang on browser the fans ramped up a bit?

I have NVIDIA 6.10.88 latest driver. Are there issues?

Windows build Version: 10.0.26200. Is this a stable version?

edge://gpu/
Lychee-Ng 25,605 Reputation points Microsoft External Staff Moderator

2026-08-03T08:07:21.32+00:00
Thanks for the update, Johnny Grinter, and sorry for the late reply!

Since creating a new Windows user profile did not change the behavior, that makes profile corruption less likely. You mentioned checking other steps, so how did it go? If the problem disappears in a Clean Boot environment, that suggests a third-party component conflict.

I also reviewed the edge://gpu screenshot you provided. Edge appears to be using hardware acceleration. Based on that screenshot alone, I don't see any obvious indication that anything is failing. However, it'd be helpful to test turning acceleration off. In addition, it'd be helpful if you can check Reliability Monitor:

Press Win + R > type perfmon /rel > press Enter.

Look for any errors around the time the issue occurs, especially:

Application Hang

Hardware Error

Windows Failure

If the issue persists after a Clean Boot, affects multiple applications, and Reliability Monitor does not show any display-related or hardware-related errors, I would start looking more closely at a Windows regression or a Chromium/WebView-related issue. Consider trying another browser (like FireFox) to test.

Currently, I've not found any official report on NVIDIA driver or Windows newer build causing the behaviors you're encountering. However, we can't rule out the possibilities that there's just not enough people reporting this. So you can be the first by pressing Win + F to open Feedback Hub.
Johnny Grinter 75 Reputation points

2026-08-03T12:12:00.61+00:00

I will try the clean boot now yes and Firefox. Thank you.
Lychee-Ng 25,605 Reputation points Microsoft External Staff Moderator

2026-08-03T12:21:44.63+00:00

I'll wait for the results! Also, just wondering, did the chatbox hang affects only the chat/input field or causes the entire application to become unresponsive? Like you think the behavior is more like everything stops working when you use the chatboxes, or the typing stops every few-characters input (but you can still e.g. like a Facebook post)?
Johnny Grinter 75 Reputation points

2026-08-03T12:25:57.4066667+00:00

Just the chat, the typing stops every few characters, deleting takes forever, but yeah edge hangs totally.

I disabled the things in msconfig as you asked, and I went to Startup tab in Task Manager and disabled everything I could. I have now rebooted. Is that correct? Do I then have to renable all of those startup apps again and how do I reverse the msconfig part? Thanks Until then do I just watch and see if the issue is gone?

So far the issue seems to not be there but I will see how it goes over the next hour.

Is it easy to reverse this as below?

Go to Services tab > Check Hide all Microsoft services > Disable all

Go to Startup > it will open Task Manager > disable all items >

Do I renable each item in startup and reboot after each one. There are loads and it will take forever.

Sorry not very good at this.
Lychee-Ng 25,605 Reputation points Microsoft External Staff Moderator

2026-08-04T07:02:41.3466667+00:00
It's totally okay, Johnny Grinter!!! Clean Boot is generally confusing so it's really not on you!

So basically Clean Boot is to rule out if anything interferes with the system and causes the issue. So if after turning everything off, and you see the problem disappears, it means one (or a few) of the things you turned off should be the reason. For me, I usually would divide those into half in the next test. For example:

The first time you turn off all: A B C D E F G H I J > issue disappears.

The 2nd time, I only turn off A B C D E > the issue appears

One of F G H I J was the problems > I turn off half of them next for the 3rd time.

It will still take time, but much better than turning on/off each item (that'd take hours, not to mention the time for testing if the issue appears again or not.)

For the startup apps, if you don't need them right now, just leave them off. When you're done with the testing, you can turn anything you want back on. Those are the apps that would run when you open Windows, so only turn on what you actually need running right away to avoid stressing your RAM. The hangs like what you experienced can sometimes happen if there are too many things in the background too.
Johnny Grinter 75 Reputation points

2026-08-04T13:55:11.6633333+00:00

Yes I am doing this and trying to find the issue.

or why this is in startup
Lychee-Ng 25,605 Reputation points Microsoft External Staff Moderator

2026-08-05T07:27:51.72+00:00

Hi, Johnny. For Terminal, it's not usually Enabled for common users, but totally normal to be in the list! Some people would start running commands the first thing when turning on PC, just not us. If you don't use it at all, keep it off!

The Program is the suspicious factor here. That usually means Windows has a startup entry pointing to something that no longer exists or is improperly registered.

After keeping it off, does the problem still exist? Or it disappeared? How's the checking results so far? Have you tried turning everything back up with just Startup apps off?