Microsoft Business Subscription

Lincoln Lam 0 Reputation points
2026-07-29T05:06:42.2766667+00:00

Dear Sir/Madam,

I am currently having issues signing in my Microsoft Business account. The business name is [Moderator note: Personally Identifiable Information removed] Pharmacy, the contact email is [Moderator note: Personally Identifiable Information removed] and the username is [Moderator note: Personally Identifiable Information removed]

Kind regards,

[Moderator note: Personally Identifiable Information removed]

Outlook | Web | Outlook on the web for business | Sign in
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  1. Jade Ng 14,690 Reputation points Microsoft External Staff Moderator
    2026-07-29T05:40:03.77+00:00

    Dear @Lincoln Lam,

    I understand that you are unable to sign in to your Microsoft 365 Business account, and I appreciate how disruptive this can be to your business operations.

    To help me identify the most appropriate recovery option, could you please provide the following information:

    • What is the exact error message you receive when attempting to sign in?
    • Are you an admin or an end user?
    • If you are the admin so are you the only Global Administrator for the Microsoft 365 tenant, or is there another administrator who can still access the account?
    • Have you recently changed phones, lost access to the Microsoft Authenticator app, or changed your phone number?
    • If possible, please also send a screenshot of the error (with any sensitive information removed).

    I look forward to your update. Thank you for your cooperation and time.

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