One of the account does not work

Question

One of the account does not work

Mahdi Nouri 0

I have a business account. The [Moderator note: Personally Identifiable Information removed] account does not work.

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1 answer

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Answer 1

Kristen-L 15,650 Microsoft External Staff Moderator

Hello,

Thank you for reaching out.

Could you please go to https://www.office.com and try signing in with the affected business account?

If you receive any error messages or encounter any issues during the sign-in process, please take a screenshot of the error and send it to me. The screenshot will help me better understand the issue and assist you more effectively.

I'm look forward to hearing from you.

Warm regards.

Kristen-L 15,650 Reputation points Microsoft External Staff Moderator

2026-07-29T21:30:19.6033333+00:00

Hello,

I hope you are having a great day.

I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.