Azure Databricks Premium account not eligible for Custom URL

Question

Azure Databricks Premium account not eligible for Custom URL

Haseeb Asif 0

We are trying to configure a custom URL for our Azure Databricks account as described in the documentation.

Our account details are:

Azure Databricks Premium
Azure Marketplace (Pay-As-You-Go)
Production account
Region: West Europe
Account age: approximately 3 months
Using Unity Catalog / Account Console

When navigating to Account Console → Settings → Account settings, we receive the following message:

"Your account is not eligible for a custom URL. Contact Databricks Support for assistance."

Could you please verify why our account is not eligible and enable the feature if applicable? Thanks

Peram Venkateswara Reddy 5 Reputation points Microsoft External Staff Moderator

2026-08-04T11:39:11.33+00:00
Hi @Haseeb Asif , in addition to @Sina Salam response, we would like to add below points.

Thank you for sharing the account details.

First, an important clarification: custom URL eligibility isn't tied to the Premium tier. A Premium account isn't automatically eligible, so the message you're seeing isn't an indication that something is wrong with your subscription level.

Also note that custom URL is currently in Public Preview. For Preview features, availability can be gated per account and region, so an account may report as ineligible even when all documented prerequisites are met.

Documented eligibility criteria:

Your account must be a paying, verified customer account (trial, internal, or unverified accounts don't qualify).

The account admin claiming the URL must use a non-reserved domain email address.

Additional requirement:

Workspaces using Private Link Inbound (front-end) aren't blocked outright, but their URLs fall back to legacy per-workspace URLs rather than the custom URL.

Could you confirm the following?

Is the user claiming the URL an Account Admin in the Databricks Account Console (Settings > Account settings), rather than only a Workspace Admin?

Does that admin sign in with a company-owned email domain?

Is the account a paying, verified account rather than a trial or credit-based subscription?

Do any workspaces use Private Link Inbound (front-end)?

One thing worth checking first: if a custom URL was previously assigned to your account, it appears automatically under Settings > Account settings — no claim needed. To rename an existing one, contact your Azure Databricks account team.

If all of the above check out and the account still reports as ineligible, this is an account-level enablement decision that only your Azure Databricks account team can review and action — that's the correct channel, as account-level feature enablement isn't visible from Microsoft Q&A.

Once enabled, two things to keep in mind: Publish to Power BI as a task and the Fabric connection to an Azure Databricks workspace don't yet support custom URLs (use the legacy URL for those), and your tooling should meet these minimums — CLI/DABs 1.0.0, Terraform 1.114.0, Go SDK 0.130.0, Python SDK 0.103.0, Java SDK 0.105.0, VS Code extension 2.11.0.

Reference: Give your Azure Databricks account a custom URL

Please share answers to the four questions above and I can help narrow this down further.

Kind Regards,
Microsoft Support Team.
Haseeb Asif 0 Reputation points

2026-08-04T16:03:16.5433333+00:00
Yes

Yes, we are using Office 365

Yes, it's paid using premium tier

Yes, we have vnet setup and we are using private link for one of our workspace

2 answers

Your answer

Haseeb Asif 0 Reputation points

2026-08-04T16:03:16.5433333+00:00

Yes

Yes, we are using Office 365

Yes, it's paid using premium tier

Yes, we have vnet setup and we are using private link for one of our workspace

Answer 1

Hello Haseeb Asif,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

I understand that your Azure Databricks Premium account not eligible for Custom URL.

If the correct account admin is using a valid organizational email domain and the account is genuinely paid and verified, but the account console still shows“Your account is not eligible for a custom URL”, this becomes a backend eligibility/entitlement issue. Open an Azure support request against the affected Azure Databricks subscription/resource via your portal and ask Microsoft/Databricks to validate the account’s custom URL eligibility flag, paid/verified status, admin email-domain classification, and account/tenant mapping. - https://learn.microsoft.com/en-us/azure/databricks/admin/account-settings/custom-url, https://learn.microsoft.com/en-us/azure/databricks/resources/, and https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

I hope this is helpful. Please! Do not hesitate to let me know if you have any other questions, steps or clarifications.

Please do not close the thread by upvoting and accepting the answer if any part of it is helpful.

Answer 2

Nathan Roberts (SN) 13,026 Student Ambassador Volunteer Moderator

Hey there, Haseeb Asif

When reading up on Microsoft's documentation about custom URLs for Azure Databricks accounts, this seems to be a feature available in public preview. Please can you check the eligibility for this feature in this article here: https://learn.microsoft.com/en-us/azure/databricks/admin/account-settings/custom-url#eligibility

In the article, it states the following

Eligible account admins can claim and enable a custom URL directly from the account console. The following eligibility requirements apply: Your account must be a paying, verified customer account. The account admin enabling the custom URL must have a non-reserved domain email address. If you have previously been assigned a custom URL, it will appear automatically in your account settings. To rename your custom URL, contact your Azure Databricks account team.

Please check the article and see if you eligibility and requirements for this. It could be that if you don't meet the requirements somewhere along the way, it will chuck that error at you.

Hope this helps,
Nathan

Haseeb Asif 0 Reputation points

2026-07-28T13:39:39.2033333+00:00

Thanks for the response. I have already verified that we are meeting the criteria.
Nathan Roberts (SN) 13,026 Reputation points Student Ambassador Volunteer Moderator

2026-07-28T14:19:47.27+00:00

Hey there, Haseeb Asif

In this case, please can you try creating a support request using the help & support blade here: https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

When creating a support request, please choose Databricks as an option and select your resource and subscription the resource is created under.

The support team will be able to see exactly why you are not able to create a custom URL.

Thanks,
Nathan