Microsoft Team on Android Audio not coming through Bluetooth Headset

Question

Microsoft Team on Android Audio not coming through Bluetooth Headset

Jonathan Rice 5

This will occur randomly. My bluetooth will work will all other apps. People can hear what I am saying, but I cannot hear them. I can see their face image turn blue.

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2 answers

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Answer 1

Dear Jonathan,

Good day, and thank you for the detailed description of your issue. As a forum moderator, I genuinely wish I could directly access your device to diagnose and resolve this for you. Unfortunately, my role here is limited to providing general guidance and steps you can try from your side. Since other participants can hear you and you can see their speaking indicator, it sounds like your microphone and call connection are working correctly, but the incoming audio stream is either:

Being routed to the wrong audio device.
Failing to switch to the Bluetooth call profile.
Affected by a device or headset-specific issue.

To help narrow this down, could you please share a few more details?

What phone model and Android version are you using?
What Bluetooth headset model are you using?
Does the issue occur with other headsets, or only this one?
Does this happen in Teams meetings only, Teams calls only, or both?
When did this issue start happening?
Is anyone else in your organization experiencing the same issue?
When the problem occurs, does toggling between Speaker and Bluetooth inside Teams restore the audio?
Is the problem reproducible, or completely random? (For example, "every third call" versus "once every few weeks".)
Does disconnecting and reconnecting the Bluetooth headset during the call immediately restore the audio?

In the meantime, please try the following steps to see if they help. Note that the menu names and steps may vary slightly depending on your device model.

1.Toggle the audio output during the call

When the issue happens mid-call, the quickest thing to try first is switching the audio output from within Teams:

Tap the speaker icon in the call controls.
Select your Bluetooth device from the list of available audio outputs.
If it is already selected, switch to Speaker first, then switch back to the Bluetooth device.

This often forces Teams to re-establish the Bluetooth call audio profile and can restore incoming audio immediately.

2.Check app permissions

Go to Settings > Apps > Teams > Permissions, and make sure the following are allowed:

Microphone

Camera

Nearby devices (this one is often the culprit for Bluetooth audio issues)

Go to Settings -> Apps -> Teams -> Permissions -> Allow access to "Nearby devices"

3.Connect Bluetooth before opening Teams

Try connecting your Bluetooth headset first, then open Teams. This lets Teams detect the headset as the active audio device from the start.

4.Reset the connection

When the problem happens mid-call:

Disconnect the headset.
Turn Bluetooth off and back on.
Reconnect the headset.
Rejoin the Teams meeting or call.

5.Clear the Teams cache

Go to Settings > Apps > Teams.
Select Storage & cache.
Tap Clear cache.
Restart Teams.

This will not remove your account, but it may clear any corrupted audio settings.

I hope this information is helpful. Please follow these steps and let me know how it goes. If you have any questions or need further assistance, please feel free to share them in the comments so I can continue to support you. Thank you for your patience and understanding. I'm looking forward to your reply.

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Kai-L 16,870 Reputation points Microsoft External Staff Moderator

2026-07-28T20:20:43.76+00:00

Dear Jonathan,

It has been a while and I am writing to see how things are going with this issue. If there’s anything else I can assist you with or if you need further clarification, please don’t hesitate to let me know, I’m here to help. Looking forward to hearing from you. Wishing you a great day ahead!
Jonathan Rice 5 Reputation points

2026-07-30T18:31:58.54+00:00

Thank you for the response!

I have a Galaxy S26 model SM-S942U. This was also an issue with my Galaxy S24. This is an issue with Galaxy Buds 2 Pro, and Galaxy Buds 4 Pro.

I only use team meetings so I am not sure if it effects calls

This issue started happening after my organization started using android work profiles to secure the data inside teams.

Often when this happens I plug in wired headphones, and I still don't hear sound, but when I leave the meeting and return with wired heaphones I start to hear sound again. I am usually able to hear on speaker, but not always

I will try and figure out if there is a pattern to when it happens

Disconnecting and reconnecting the bluetooth set does not restore, but I have been trying by putting the headphones back in the case, I will try by disabling and reenabling bluetooth next

Toggling the audio output does not help

I checked and have all the permissions

I always connect bluetooth before starting the teams call, but when this happens teams is already running Clearing the cache seems to work, but only if I also restart android and connect the headphones before opening teams. So the first call of the day works.

Answer 2

Jonathan Rice 5

Thank you very much. I will see if my internal IT is willing to file a ticket. Your response has given me a hypothesis. I listen to a lot of music on Spotify. and I usually swap over right into teams. This might create a conflict with "audio routing" as you have said. I will shutting down spotify and teams, connecting bluetooth and then opening teams the next time.

Kai-L 16,870 Reputation points Microsoft External Staff Moderator

2026-08-02T21:43:55.7166667+00:00

Dear Jonathan,

Thank you for the update, and that is certainly worth testing. At this point, this is likely something that will need your IT team and Microsoft Support to investigate properly, as it appears tied to how audio routing behaves within the work profile. If you do find a pattern or reach a resolution, please feel free to share it here. It would genuinely help other users who come across this thread with the same issue.

Wishing you all the best, and I hope it gets sorted soon.
Jonathan Rice 5 Reputation points

2026-08-03T15:13:53.7566667+00:00

Thank you, my IT doesn't want to file a ticket.

I seem to have found a consistent "quick" work around. After joining a meeting, turn off audio, and leave the meeting. Then close any other applications that have an audio stream (Spotify for example) Then rejoin the meeting with audio disabled, then turn on bluetooth once in the meeting.
Kai-L 16,870 Reputation points Microsoft External Staff Moderator

2026-08-03T21:07:05.87+00:00

Dear Jonathan,

Thank you for sharing this, and I'm glad you found something that works consistently. That workaround is genuinely useful, and the fact that closing other audio apps is part of the sequence does lend some weight to your earlier hypothesis about audio focus conflicts.

It is a shame your IT team is not willing to raise a ticket, as this really does need proper investigation to be fixed rather than worked around. That said, thank you for documenting the steps here. Other users running into the same problem will likely find this thread and benefit from it.

Should you have any other questions or need anything else down the road, please feel free to come back anytime, I am always happy to help. Wishing you all the best.