Issue with MS product configuration or licensing?

Celister Houston 0 Reputation points
2026-07-26T14:43:14.94+00:00

Need assistance from a MS Engineer to assist with a configuration issue. After creating a Survey through MS Forms my licenses supporting MS 365 Business Premium is not allowing me to incorporate the survey into a SharePoint page due to an Tenant/license issue? and I'm not sure about what to do regarding an Azure message that I received recently.

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Microsoft 365 and Office | SharePoint | Development
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  1. Hin-V 16,830 Reputation points Microsoft External Staff Moderator
    2026-07-26T17:09:47.0466667+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

    Hi @Celister Houston

    Thank you for reaching out.
    Based on your description, this does not appear to be a licensing or tenant configuration issue. Your screenshot shows an ERR_NAME_NOT_RESOLVED error for your tenant domain, which typically indicates a URL or DNS resolution issue rather than a licensing misconfiguration.

    To ensure I fully understand your situation and provide the most effective assistance, I’ll need a few additional details, such as:  

    May I know whether the ERR_NAME_NOT_RESOLVED error is displayed when you access the SharePoint site itself, or only when you try to add the Microsoft Forms survey to a SharePoint page?

    Could you also recheck the SharePoint site URL you're using? Based on the screenshot, it appears to show your tenant domain, which is not a typical SharePoint Online site URL.

    In addition, could you clarify the second screenshot? Is it an email, an Azure portal notification or an additional request that you would like the Microsoft Engineering team to review regarding Azure Copilot?

    Any update would be appreciated.

    Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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