Why does the Massar education portal sometimes fail to open in Microsoft Edge?

Question

Why does the Massar education portal sometimes fail to open in Microsoft Edge?

massarr ma 20

I am trying to access the Massar education portal in Morocco using Microsoft Edge, but sometimes the website does not open properly or the login page keeps loading. The issue can happen even after refreshing the page.

I have already tried opening the website in a new tab and checking my internet connection. Has anyone experienced similar problems when accessing education portals or government websites through Microsoft Edge?

Could this be related to browser cache, cookies, or a Microsoft Edge setting? What troubleshooting steps should I try?

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Answer accepted by question author

Carl-L 19,250 Microsoft External Staff Moderator

Hello massarr ma,

Welcome to Microsoft Q&A forum.

Before we proceed further, may I know if the network has any issue connecting to other Morocco exclusive websites? Also, do you have any issue log in after the page is fully loaded?

I'm waiting for your reply.

Carl-L 19,250 Reputation points Microsoft External Staff Moderator

2026-07-28T10:05:08.96+00:00

Hello massarr ma,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
massarr ma 20 Reputation points

2026-08-02T08:15:34.9566667+00:00

Hello,

Thank you for your response.

Other Morocco-exclusive websites generally open without any problem. The issue mainly occurs with the Massar education portal, where the login page sometimes keeps loading or the website does not open correctly in Microsoft Edge.

Once the page loads completely, I can usually log in, but the problem is that the login page itself occasionally fails to load properly.

Could this be related to Microsoft Edge cache, cookies, DNS cache, or any browser security setting? Are there any recommended troubleshooting steps for this type of issue?

Thank you.
Carl-L 19,250 Reputation points Microsoft External Staff Moderator

2026-08-04T13:32:29.46+00:00

Hello massarr ma,

Thanks for replying.

While it is unlikely, it still possible. Can you please try clearing them first to see how it goes?
Carl-L 19,250 Reputation points Microsoft External Staff Moderator

2026-08-05T13:12:01.14+00:00

Hello massarr ma,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.

1 additional answer

Your answer

Carl-L 19,250 Reputation points Microsoft External Staff Moderator

2026-07-28T10:05:08.96+00:00

Hello massarr ma,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
massarr ma 20 Reputation points

2026-08-02T08:15:34.9566667+00:00

Hello,

Thank you for your response.

Other Morocco-exclusive websites generally open without any problem. The issue mainly occurs with the Massar education portal, where the login page sometimes keeps loading or the website does not open correctly in Microsoft Edge.

Once the page loads completely, I can usually log in, but the problem is that the login page itself occasionally fails to load properly.

Could this be related to Microsoft Edge cache, cookies, DNS cache, or any browser security setting? Are there any recommended troubleshooting steps for this type of issue?

Thank you.
Carl-L 19,250 Reputation points Microsoft External Staff Moderator

2026-08-04T13:32:29.46+00:00

Hello massarr ma,

Thanks for replying.

While it is unlikely, it still possible. Can you please try clearing them first to see how it goes?
Carl-L 19,250 Reputation points Microsoft External Staff Moderator

2026-08-05T13:12:01.14+00:00

Hello massarr ma,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.

Answer 1

massarr ma 20

Thank you for your suggestion.

I will try clearing the browser cache and cookies again and test it.

If the problem still happens only with this website while other websites continue to work normally, would that indicate a website-side compatibility issue rather than a Microsoft Edge issue?

Also, are there any Microsoft Edge diagnostic tools or logs that can help identify the cause?

Carl-L 19,250 Reputation points Microsoft External Staff Moderator

2026-08-07T13:31:18.0933333+00:00

Hello massarr ma,

If the issue only happens to 1 website, I'd suggest you try to access it on another browser. I'd say browsers that don't use the same Chromium engine to make sure, if the issue persists, it's almost certainly an website side issue.

Website issue is hard to control and track so unfortunately, there is no tool to make sure of the cause.