NEW SURFACE PRO IS A HORRIBLE!

DALE FRIESEN 0 Reputation points
2026-07-21T20:46:18.2933333+00:00

I purchased newest Surface Pro. Currently own a Surface pro 6, and 9, both great! The new Surface bought 7/20/2026,. WHAT A MESS!

The cord is short, NO PLUG, I can't use my old cords(why?). And the charge TAKES ALL NIGHT TO CHARGE. Unless this us fixes.NO MORE SURFACES FOR ME. Ill move to IPAD! I may return this crappy Surface Pro and use my reliable Surface pro 9.

DAF

Surface | Other
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  1. S.Sengupta 31,831 Reputation points MVP Volunteer Moderator
    2026-07-22T00:07:58.9033333+00:00

    Why your old cords don't work:

    Your Surface Pro 6 and 9 both charge via the round magnetic Surface Connect port. The newest Surface Pro dropped the traditional Surface Connect charging port entirely and charges only through USB-C. So it's not that your old cords are broken — they physically can't connect to the new machine at all. This is a change Microsoft made with the redesigned Pro line.

    Why the cord is short with "no plug":

    Recent Surface Pro/Laptop boxes have been shifting toward including just a USB-C cable, part of what's called the "unbundling" of power supplies from new device boxes as Microsoft pushes people toward the universal USB-C standard. If you didn't get a wall adapter, you may be trying to charge off a laptop port, low-power hub, or a random USB-A charger — which brings us to the slow charging.

    Why it's charging all night:

    This is almost certainly a wattage problem. Microsoft's own guidance is direct: if you connect a lower-wattage charger, or a USB-A charger with a USB-A-to-USB-C cable, your device may charge slowly or not at all, and it won't use Fast Charging. For fast charging, most recent 13-inch Surface Pro models need at least 39W or 60W, with 60W recommended for fast charging. If you're plugging into a 15–20W phone charger or a USB-A port, that's exactly the "takes all night" symptom.

    USB-C and Fast Charging for Surface

    Check the wattage of whatever charger you're using.

    If it's under 60W, that's your culprit — grab a proper 60–65W+ USB-C PD charger.

    Plug directly into the Surface's USB-C port, not through a hub or dock, since not all USB-C hubs pass through full charging, and Microsoft recommends plugging directly into the device.

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