New account suspended 10 minutes after successful identity verification, no campaigns created, appeal upheld without explanation

Yaroslav Novykov 5 Reputation points
2026-07-18T21:10:23.4766667+00:00

This is my first ever Microsoft Advertising account. I have never created or been associated with any other Microsoft Advertising account.

Timeline:

  • Account created on 18 Jul 2026
  • Advertiser Identity Verification completed successfully with my passport
  • Account suspended approximately 10 minutes later for suspicious activity

At the point of suspension there were no campaigns, no ad groups, no keywords, no creatives, and no Google Ads import performed. The only action ever taken on the account was completing identity verification.

I contacted support via chat. I was told the review is complete and the account is not eligible for another review because no account or website changes were made since the previous review. I could not make any changes, as the account was suspended before I had the opportunity to configure anything. Support also confirmed they have no visibility into the reason for the suspension.

I understand that specific suspension reasons cannot be disclosed for security reasons, and I am not asking for them. I am asking only for my case to be re-examined by the internal team with the context above, which I was not able to include in the original appeal.

I am happy to provide any additional documentation, including business registration and identity documents, via private message.

Account ID: G***LYRW
Region: Ukraine

Thank you for your time.

Microsoft Advertising | Other
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  1. Yaroslav Novykov 5 Reputation points
    2026-07-20T12:42:06.67+00:00

    Hey Vahid

    I appreciate your offer to raise an escalation for a manual review. I have replied to your private message with my account number and contact details, and I am ready to provide any additional documents needed.

    Thanks for your help!

    Yaroslav

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  2. MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
    2026-07-20T07:12:43.5433333+00:00

    Hello Yaroslav,

    Thank you for using our Microsoft Advertising Learn Q&A Platform! 

    I understand from your message that your newly created account has just been suspended. Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies. Please see a list of important policies below to ensure you are following them. 

     

     

    Microsoft Advertising is committed to a safe online environment. Egregious violations of our terms or policies warrant the immediate suspension of the advertiser's account. We consider egregious those violations that involve illegal content or activity, pose a threat to user safety or security, or degrade or impair the security of the services provided by Microsoft or its partners. These violations often indicate intent to use our service in a fraudulent, harmful, or illegal manner. If we detect an egregious violation, we will suspend the advertiser's access to the service, including access to all information contained therein, immediately and without prior warning. You can learn more here: Understanding Egregious Violation Suspensions

    Since you've successfully completed the Advertiser Identity Verification (AIV), and are willing to submit additional documents, we may be able to raise an escalation for a manual review of your account.

     

    Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

    I hope the information provided here will at least partly answer your question.  If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

     

     

    Kind regards, 

    Vahid | Microsoft Advertising Support Specialist | 800-518-5689 

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