CANNOT SEND/RECEIVE EMAILS

Question

CANNOT SEND/RECEIVE EMAILS

Andrew Voeltz 0

Cannot send or receive emails from laptop or Samsung Galaxy S24+

Ryan-N 14,510 Reputation points Microsoft External Staff Moderator

2026-07-15T18:55:29.4766667+00:00

Hi Andrew,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Warm regards,

1 answer

Your answer

Ryan-N 14,510 Reputation points Microsoft External Staff Moderator

2026-07-15T18:55:29.4766667+00:00

Hi Andrew,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Warm regards,

Answer 1

Hi Andrew,

Welcome to the Microsoft Q&A forum.

To help me better assist you, please check the following information:

Does the issue also occur when you use Outlook on the web version?
Please try using a mobile hotspot connection instead of Wi-Fi and check whether the issue persists.
Please verify whether your account has been assigned a license.

Note: The steps below must be performed by your tenant administrator. If you are not an administrator, please contact your organization's IT department for assistance.

Step 1: Go to the Microsoft 365 Admin Center

Step 2: Select Users > Active users, then locate your account.

Step 3: Select Licenses and apps. Under the Apps section, look for Exchange Online.

Please check whether Exchange Online is enabled. If it is not enabled, select the checkbox to enable it, wait about 5 minutes, and then check whether the issue has been resolved.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

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