Azure AI Video Indexer: Videos stuck at 83% indexing in Sweden Central while same videos work in West Europe

Question

Hi all,

Is anyone else currently experiencing indexing issues with Azure AI Video Indexer in Sweden Central?

Service

Azure AI Video Indexer

Scenario

We are uploading videos through the API by URL into the Azure AI Video Indexer account in Sweden Central. This worked normally for the last two weeks, but since today multiple videos suddenly get stuck during indexing at 83%.

Environment

Azure region with issue: Sweden Central / swedencentral
Account type: Paid Azure AI Video Indexer account
Upload methods tested:
- Upload through the Video Indexer portal
- Upload through the Video Indexer API
Comparison test:
- The same videos are processed successfully in my personal Video Indexer account in West Europe

Actual result

Videos in the Sweden Central account get stuck at exactly 83% indexing.

The affected videos also cannot be deleted from the portal because they are still marked as being indexed.

Expected result

The videos should complete indexing successfully, as they do in the West Europe account.

Reproducible steps

Upload a video to the Azure AI Video Indexer account in Sweden Central.
Wait for indexing to progress.
The video reaches 83%.
Indexing does not complete.
Try the same video in a Video Indexer account in West Europe.
The same video completes successfully there.

Troubleshooting already done

Tested upload through the portal.
Tested upload through the API.
Tested the same video files in a different region, West Europe, where they process successfully.
Multiple videos are affected.
The issue started suddenly today after working normally for the last two weeks.
Generic guidance about Azure Media Services / Media Reserved Units was suggested, but that appears to be outdated or unrelated to the current Azure AI Video Indexer / Microsoft Foundry Video Indexer setup.

Question

Can anyone confirm whether they are currently seeing similar Azure AI Video Indexer indexing issues in Sweden Central?

Also, is there a known way to cancel or remove videos that are stuck in the indexing state when the portal does not allow deletion?

Thanks.

Accepted Answer

Hello Ronald van der Plas,

Greetings! Thanks for raising this question in the Q&A forum.

Since this is affecting multiple videos suddenly, only in the Sweden Central account, and the exact same files process fine in West Europe, this points to a backend processing issue on the Sweden Central region rather than anything wrong with your videos or your upload method. A video getting stuck partway through indexing (commonly around the 83 percent mark) usually means the transcription and audio analysis stages completed, but the request handed off to a downstream AI processing stage (such as OCR, labeling, or content moderation) is not completing or is queued behind a backend problem in that region.

Here is how to confirm this and work around the stuck videos.

Check the processing state through the API rather than the portal

The portal progress bar does not always reflect the true backend state. Call the Get Video Index API to see the actual status and look for any error details:

GET https://api.videoindexer.ai/{location}/Accounts/{accountId}/Videos/{videoId}/Index?accessToken={token}

Look at the state field in the response. If it still shows Processing with no error, the job is genuinely stuck server side rather than failed with a code you can act on.

Try deleting the stuck videos through the API, not the portal

The portal often blocks deletion while a video shows as indexing, but the Delete Video API call frequently succeeds even in that state:

DELETE https://api.videoindexer.ai/{location}/Accounts/{accountId}/Videos/{videoId}?deleteInsights=true&accessToken={token}

Setting deleteInsights=true also clears any partial insights so you can re-upload cleanly once the region issue is resolved.

Avoid re-uploading the same videos repeatedly to Sweden Central for now

Since the same files succeed in West Europe, this confirms your files and pipeline are fine. Repeated retries in Sweden Central will likely just create more stuck jobs and consume indexing minutes unnecessarily until the regional issue clears.

Check for an active service issue in that region

Look at the Azure Status page and your Service Health blade in the Azure portal (Home > Service Health > Service Issues) filtered to Sweden Central and the Video Indexer resource type. If there is an active advisory, it will usually explain the scope and expected resolution time.

If deletion still fails or the issue continues, open an Azure Support ticket

Since this is very likely a platform side problem specific to the Sweden Central region rather than something you can fix from your side, raise a support request under the Video Indexer resource in the Azure portal (Help + Support > Create a support request). Include your account ID, a couple of affected video IDs, and the timestamps things started failing today, since that will let the product team correlate it with any known backend incident in that region.

If this answer helps you kindly accept the answer which will help others who have similar questions.

Best Regards,

Jerald Felix.

Answer

Hi Jerald,

Thank you for your response and for pointing us in the right direction.

I can confirm that this was indeed a backend issue on Microsoft’s side. Microsoft Support has now resolved the issue, and the Azure AI Video Indexer service in Sweden Central is running as expected again.

The affected videos are processing correctly now, so the service appears to be back to normal.

Thanks again for your help.