MYPRINTER STOPPED WORKING WHEN MICRO DID THE UP GRADE HOW DO I GET IT TO ROLL BACK TO THE OLD DRIVERS

Hi,

What is the printer model?

Are you using it via USB or Wi-Fi?

Thanks

To roll back to the previous printer driver in Windows 11 after an update, use Device Manager. This restores the older driver that was working before the upgrade.

1. Right-click the Start menu and select Device Manager.
2. In Device Manager, select the arrow next to Printers or Print queues to expand it.
3. Find the printer that stopped working, right-click it, and select Properties.
4. Go to the Driver tab.
5. Select Roll Back Driver.
6. When prompted, choose a reason and select Yes to confirm.
7. Restart the PC if prompted.

Notes:

• Administrator permissions are required to roll back a driver.
• Rolling back is most effective if the issue started right after a Windows or driver update.

If Roll Back Driver is grayed out or unavailable, the previous driver is not stored on the system. In that case:

1. Remove the printer:
   • Select Start > Settings > Bluetooth & devices > Printers & scanners.
   • Select the printer and choose Remove.
2. Restart the PC.
3. Reinstall the printer and let Windows install a compatible driver:
   • Go back to Printers & scanners.
   • Select Add a printer or scanner and follow the prompts.

If Windows still installs the problematic driver, download and install a compatible driver directly from the printer manufacturer’s support website that matches Windows 11 and the correct 32-bit/64-bit system type.

References:

• Update drivers through Device Manager in Windows
• Fix printer driver compatibility issues in Windows