added camera is no longer working

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Was the Logitech camera working before, or is this the first time you connected it to this laptop?
2. Press Windows key + X > Device Manager > Cameras or Imaging devices. Do you see the Logitech camera there? Any warning icon?
3. Also try opening the Camera app. Does the camera work there or show an error?

In the meantime, if you haven’t already already:

• Go to Settings > Privacy & security > Camera and make sure camera access is turned On.
• Try unplugging the camera, restarting the laptop, then reconnecting it to another USB port.

If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Try these steps to get the Logitech camera working again in Windows:

1. Check physical connection
   • If it is an external USB camera, unplug it and plug it back in firmly.
   • Try a different USB port on the laptop to rule out a bad port.
2. Test in the Camera app
   • Select Start > Camera and see if the preview works.
   • If it works here but not in another app (for example, Teams or Zoom), the problem is with that app’s settings, not the camera.
3. Check Device Manager for the camera
   • Select Start, type device manager, and open it.
   • Look under Cameras, Imaging devices, or Sound, video and game controllers for the Logitech camera.
   • If it is missing, in the Action menu choose Scan for hardware changes, then wait for Windows to detect and reinstall the camera.
4. Update or roll back the camera driver
   • In Device Manager, right-click the camera > Properties > Driver.
   • To fix issues after an update, select Roll Back Driver (if available), restart the PC, then test the Camera app.
   • If rollback is not available or does not help, right-click the camera > Update driver > Search automatically for drivers and restart.
5. Reinstall the camera driver
   • In Device Manager, right-click the camera > Properties > Driver.
   • Select Uninstall Device and check Delete the driver software for this device (or Attempt to remove the driver for this device), then OK.
   • In Device Manager, open the Action menu > Scan for hardware changes.
   • After Windows reinstalls the driver, restart the PC and test the Camera app.
6. Switch to the in-box UVC driver (for USB webcams)
   • In Device Manager, right-click the Logitech webcam under Cameras or Imaging devices > Update driver.
   • Choose Browse my computer for drivers > Let me pick from a list of available drivers on my computer.
   • Select USB Video Device and choose Next, then close and test the camera.
   • Note: Some advanced features (like Windows Hello) may not work with the generic UVC driver.
7. Check for Windows updates and restart
   • Go to Settings > Update & Security > Windows Update > Check for updates.
   • Install any available updates (including optional camera/driver updates), restart the PC, then test the Camera app again.

If the camera still does not work after these steps, check the Logitech support site for a specific driver or firmware update for that model.

References:

• Camera doesn't work in Windows
• my camera does not function in windows - Microsoft Q&A
• my camera is not listed under device manager camera is not listed and it's not under imaging devices - Microsoft Q&A