Microsoft HK took my faulty keyboard but did not repair nor replace.

1. Go to Microsoft account | Devices and sign in with your Microsoft account.
2. Select the device associated with your service order and expand it.
3. Select Check status next to Service Orders.

Check the status of a Surface repair order, cancel the order, or print a shipping label

For a faulty Microsoft keyboard that was taken but not repaired or replaced, the next steps are:

1. Check warranty and service order status
   • Go to the Microsoft warranty and service page: Hardware protection, warranty, and repair.
   • Select Start a service order for a personal device to sign in and view existing service orders and their status.
   • Confirm that the keyboard or the associated Surface/accessory is correctly registered and that the service order is still active.
2. Verify whether the accessory is eligible
   • Ensure the keyboard is one of the supported Microsoft accessories listed under How to replace your Microsoft PC Accessory under warranty (for example, Microsoft Modern Keyboard, Sculpt Ergonomic Keyboard, Wireless Keyboard 2000, etc.).
3. If the keyboard was part of a Surface device service
   • If the keyboard is a Surface Pro Keyboard/Type Cover or a Surface Book keyboard, check the service order for the Surface device itself via the device portal: Start a service order for a personal device.
   • If the keyboard still does not work and no replacement has been provided, submit or reopen a service order as described in Troubleshoot Surface Pro Keyboard or Type Cover.
4. Use Microsoft or in-person support channels
   • If the online status does not show a repair or replacement, contact Microsoft support through the warranty/service page to query the existing order.
   • If available in the region, visit a Surface service center or Authorized Service Provider for in-person assistance. Service centers can inspect the device and, if needed, help facilitate sending it to Microsoft for repair or replacement.
5. If out of warranty
   • If the keyboard or accessory is out of warranty, out-of-warranty service may still be available, but may involve a cost. This can be checked from the same warranty/service page.

References:

• Hardware protection, warranty, and repair
• How to replace your Microsoft PC Accessory under warranty
• Troubleshoot Surface Pro Keyboard or Type Cover
• Fix problems detaching or attaching your Surface Book keyboard
• Self-repair information for your Surface device
• Get service for your out of warranty or damaged Surface