Refund for Accidental Game Purchase

My father wanted to buy me Minecraft: Ultimate Collection for my PC, but he accidentally gifted me the Xbox version. I found out only after redeeming it and realizing I couldn't download the game on my PC (as it is not specified in the gift email what version of the software you are receiving). While I know there are policies around refunding redeemed gifts, I'm asking to exchange just the software from the Xbox version to the PC version (and will pay any price difference). I tried to contact Xbox support but the AI chatbot would not let me speak to a representative.