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Given the wrong realms server

Janelle Spencer 0 Reputation points
2026-05-15T01:57:10.1366667+00:00

I payed for my old world to be renewed but instead they gave me a new realm and the old one is still expired

Windows for home | Windows 11 | Gaming
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  1. Gérard Oomens 122.3K Reputation points Volunteer Moderator
    2026-05-15T10:07:58.3933333+00:00

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  2. Q&A Assist
    2026-05-15T01:57:25.76+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    This issue is a billing/subscription problem that requires direct support from Microsoft, because account-specific changes (like correcting the wrong Realm renewal and restoring the old world) cannot be made through forums or self-service alone.

    The appropriate next step is to contact Microsoft Support so the billing and subscription team can:

    • Review the recent purchase that created a new Realm instead of renewing the old one.
    • Verify the transaction against the Microsoft account and payment method.
    • Correct the subscription (for example, cancel/refund the unintended new Realm and help restore/renew the original one if possible).

    To contact support for billing/subscription issues:

    1. Go to the Microsoft support site and use the Get Help / Contact Support flow.
    2. Choose the category related to Microsoft 365 & Office or billing/subscriptions (as applicable in your region), then select a billing or “manage my subscription” topic.
    3. Use chat or request a call so an agent can access the account securely and adjust the charges/subscriptions.

    For disputes about incorrect or unintended charges, support may also review eligibility for a refund according to Microsoft’s subscription refund policies.


    References:

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