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Lost Ability to Compare Documents in Latest Update

Brian R 0 Reputation points
2026-05-14T19:33:54.96+00:00

Word for Mac Version 16.109 After updated this morning, when I go to compare documents, every Word document on my hard drive is grayed-out.

Microsoft 365 and Office | Word | For business | MacOS
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  1. John Korchok 232K Reputation points Volunteer Moderator
    2026-05-15T23:08:00.3666667+00:00

    On further investigation, I found this is a bug in the most recent update. To report it, please choose Help>Feedback>Report a problem in the program. I've also reported it.

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  2. John Korchok 232K Reputation points Volunteer Moderator
    2026-05-14T20:25:38.2666667+00:00

    Try creating a new user account (System Settings>Users & Groups), signing in to that, then testing if the problem still exists. If it goes away, it's an issue with the user profile part of your Office installation.

    If the issue still exists, or you'd rather not move your user data to a new profile, try uninstalling Office following these steps: Uninstall Office for Mac Then reinstall from the Subscriptions page of your Microsoft account.

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