Hi, I want to get the refund and budget is growing recurring billing. I want request for the fund and cancel the recurring billing. Services are apim and ddos.

Hello Santhosha, it sounds like you want to (1) stop the ongoing charges for your API Management (APIM) and DDoS Protection services and (2) get a refund for charges you’ve already incurred.

Here are the steps you can follow to create support requests:

• Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
• Click on Create a Support Request.
• On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
• Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.
• Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
• Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.
  • Fill all the required information and provide a clear description of your issue and click Next.
  • Review and create as submit the support request.
• You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps. If the information was useful, please consider accepting the answer and upvoting. Feel free to reach out if you need any further assistance. Thank you.

To stop the recurring charges and request a refund for APIM and DDoS, take these steps:

1. Turn off recurring billing / cancel the subscriptions
   • Go to the subscription or SaaS resource in the Azure portal that is generating the APIM and DDoS charges.
   • For Marketplace/SaaS-based services, open the SaaS subscription page, go to Recurring billing, select Edit recurring billing, switch it Off, and select Update. This stops future automatic renewals.
   • If you cannot cancel because of permission issues (for example, only Read access at tenant level), contact the subscription Owner or your admin to perform the cancellation.
2. Understand the refund window and eligibility
   • For Marketplace SaaS subscriptions, cancellation removes access and refunds are processed according to the Marketplace refund policy. You are eligible for a full refund if the SaaS subscription is canceled within 72 hours from purchase. Subscriptions canceled after that time are generally not refundable, and consumption-based billing after configuration is not eligible for a refund.
   • For CSP/new commerce license-based subscriptions (if APIM or DDoS were purchased that way), the standard policy is:
     • Full refund if canceled within 24 hours of purchase or renewal.
     • Prorated refund if canceled after 24 hours but within 7 days of purchase or renewal, based on the unused portion.
     • No refund after 7 days, except for exceptional cases via support, and not guaranteed.
3. How prorated refunds are calculated (if applicable)
   For eligible CSP/new commerce subscriptions, the refund is based on unused days:
   • Daily rate = (unit price for the billing period) ÷ (number of days in that period).
   • Refund per unit = daily rate × remaining days.
   • Total refund = refund per unit × number of units/licenses.
     The amount is rounded down to two decimal places.
4. If you cannot cancel or do not see the option
   • Confirm who you bought the service from (direct Azure, CSP partner, or Marketplace). If purchased through a partner or third party, contact them to manage cancellation and refunds.
   • Make sure the correct account is used and that there are no overdue amounts blocking cancellation.
   • If the portal does not show cancel/recurring-billing options or you believe you are eligible for a refund outside the automatic window, open a support ticket from the Azure portal or contact Microsoft Support and request a billing review and refund based on the applicable policy.
5. Control future budget growth
   • After canceling or turning off recurring billing, use Cost Management + Billing in the Azure portal to review current APIM and DDoS costs, set budgets, and alerts so that spending does not grow unexpectedly in the future.

References:

• Billing scenarios for one-time and recurring purchases in Cloud Solution Providers program (CSP) new commerce experience (NCE)
• SaaS subscription lifecycle management
• Unable to cancel your Microsoft subscription
• Cancel a Copilot Pro subscription
• Request refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• cancel subscription - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A