Mobile hotspot fails to connect, even after comprehensive hardware replacements.

Hi Wei,

Please supply the following Information.

Right-click the Start button and Choose the Run option

Type in msinfo32

Press enter.

Take a screenshot of the System Summary window and post it in the next reply.

I look forward to your response and am eager to collaborate until we find a solution.

Follow these steps to isolate and fix a Windows-side issue with mobile hotspot on Windows 11, assuming Lenovo has ruled out hardware faults:

1. Confirm Wi‑Fi works with other networks
   • Connect the Lenovo LOQ to a regular Wi‑Fi network (home router or office Wi‑Fi).
   • If it cannot connect to any Wi‑Fi network, treat this as a general Wi‑Fi issue and follow the Wi‑Fi troubleshooting steps below before focusing on hotspot.
2. Test with another hotspot and another device
   On another device (for example, a phone or a different PC):
   1. Connect that other device to the same mobile hotspot.
   2. If the other device connects successfully, the problem is likely with Windows 11 on the Lenovo LOQ.
   3. If no device can connect to the hotspot, the issue is with the hotspot itself (phone or router configuration, carrier, etc.).
   If possible, also turn on mobile hotspot on a different phone and try connecting the Lenovo LOQ to that hotspot. This helps confirm whether the problem is specific to one hotspot or to the PC.
3. Run the built‑in Network troubleshooter
   • On Windows 11, run the automated Network and Internet troubleshooter in the Get Help app: it will run diagnostics and attempt to fix common Wi‑Fi and connectivity issues.
4. Check the wireless adapter status in Device Manager
   1. Open Device Manager.
   2. Expand Network adapters and locate the wireless adapter.
   3. If it shows a warning icon, open Properties → General and check for a problem code.
   4. If the adapter is disabled, right‑click it and select Enable device.
   5. If the adapter is missing entirely, Windows is not detecting it and the driver may need to be manually installed from Lenovo’s support site.
5. Verify and update the Wi‑Fi driver
   1. In Device Manager → Network adapters → [your Wi‑Fi adapter] → Properties → Driver check Driver Version and Driver Date.
   2. Run Windows Update and install all available updates, including optional driver updates.
   3. Compare the installed driver version/date with the latest version on Lenovo’s support page for the LOQ 15AHP10 and install any newer OEM driver.
6. Remove and reinstall the Wi‑Fi driver (if issues persist)
   • In Device Manager, right‑click the wireless adapter → Uninstall device (optionally select to delete the driver software if offered).
   • Restart Windows so it reinstalls the driver automatically, then re‑apply the latest Lenovo/OEM driver if needed.
7. General Wi‑Fi and hotspot checks
   • Ensure Airplane mode is off.
   • Restart the PC and the hotspot device.
   • If the PC connects to other Wi‑Fi networks but not to this hotspot, adjust the hotspot’s band (2.4 GHz vs 5 GHz) and security type, then test again.
8. If remote help is needed
   • Windows supports remote help via Quick Assist or Windows Remote Assistance. A trusted helper can connect and perform the above checks and driver reinstalls remotely after access is enabled.

If, after these steps, the LOQ connects reliably to normal Wi‑Fi but consistently fails only with specific hotspots, the issue is likely compatibility or configuration on the hotspot side rather than a Windows or hardware fault.

References:

• Fix Wi-Fi connection issues in Windows
• Get connected when setting up your Windows device
• Troubleshooting Wi-Fi connection on your Surface
• Solve PC problems remotely with Remote Assistance