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Can't download AC Black Flag, and some other games

Szabolcs 0 Reputation points
2026-05-13T17:23:58.2066667+00:00

After pressin Install on AC Black Flag I get the simple message "Content failed to load.". I tried a lot of things, for example: I tried Relinking my Ubisoft Connect PC app, I reset and also repaired it in the Installed Apps, I tried downloading it on another device (also the same message), I checked if any services were not running (they were), I tried installing it on Microsoft Store which just sends me back to the Xbox App. I tried to simply just restart everything including my PC, but to also no evail.User's image

Windows for home | Windows 11 | Gaming
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  1. Alex-L 6,290 Reputation points Microsoft External Staff Moderator
    2026-05-14T10:08:13.3366667+00:00

    Hi Szabolcs

    I understand how frustrating this is, especially after trying so many fixes already and still getting blocked from installing the game.

    Please give these steps a try:

    1. Re-link your accounts
      • Go to Ubisoft account settings in a browser
      • Unlink your Xbox account → link it again
      • This refreshes Game Pass access to Ubisoft titles
    2. Check account consistency
      • Make sure the same Microsoft account is signed into:
        • Xbox app
        • Microsoft Store
      • Confirm your Game Pass is active
    3. Open Ubisoft Connect directly
      • Check if the game shows in your Ubisoft library
      • If it does → install from there instead
    4. Check service status
      • If Xbox or Ubisoft services are having issues, installs can fail entirely

    If the issue happens across devices, it’s almost always a linking/account problem or backend service issue, not something local.

    Feel free to update here if anything comes up!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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