az login not seeing my azure subscription

Question

az login not seeing my azure subscription

Daniel Cecchini 0

I'm logged in, but the CLI isn't detecting any subscriptions, even though my account is active and I'm listed as the owner. I've tried multiple logins, different browsers, and directories, but the subscription never appears. What can I do? Also, what topics do I use for the support ticket with Microsoft? Their options don't seem to capture this issue, and I just can't type it out.

Bharath Y P 8,840 Reputation points Microsoft External Staff Moderator

2026-05-13T18:05:31.3033333+00:00
Hello Daniel, it sounds like you’re successfully authenticating with az login but the CLI can’t find any subscriptions. That usually boils down to one of two things: you’re signed into the wrong directory/tenant or your user doesn’t actually have a subscription-level permission in that tenant. Here’s a quick checklist to work through:

Check your current context • Run: az account list --output table • Look at the TenantId and IsDefault columns. Do you see your subscription listed? • If it shows up but isn’t the default, run: az account set --subscription <your-subscription-ID>

Re-login into the correct tenant • If you don’t see the right TenantId, explicitly login to the right directory: az login --tenant <your-tenant-ID or tenant-domain>

List all subscriptions (including disabled ones) az account list --all --output table Sometimes disabled or expired subscriptions still show here so you can confirm if they’re hidden.

Verify your role assignment in the portal • Go to Azure portal > Subscriptions > (select your subscription) > Access control (IAM) • Make sure your user is listed as Owner (or at least has Reader/Contributor) • If you don’t see yourself, ask a Subscription Admin to assign you the Owner role at the subscription scope.

Clear Azure CLI cache and retry az account clear az login --tenant <your-tenant-ID> Then repeat az account list --output table.

Rule out browser/account caching issues (for portal validation) • Use an InPrivate/Incognito window when you sign into portal.azure.com • Make sure you’re picking the same work/school account that holds the subscription.

If you still don’t see your subscriptions after all that, go ahead and open a support ticket. Under “Problem type” or “Issue type,” pick something like:

Subscriptions and billing > Subscription management and access

Or “Subscription sign-in issue” / “No subscriptions found”

That way you’re routed to the team who handles directory vs. subscription access glitches.

Hope this helps! Thanks

Reference docs

No subscriptions found sign-in error (Azure portal)

Troubleshoot Azure subscription sign-in issues

2 answers

Your answer

Answer 1

Daniel Cecchini 0

I did all of this and its still not seeing my subscription

Bharath Y P 8,840 Reputation points Microsoft External Staff Moderator

2026-05-14T17:40:23.57+00:00
Hello Daniel Cecchini , Did you try by switching to right directory in the azure portal?

Go to Azure Portal > Click your profile icon (top-right)

Select "Switch directory"

Choose the required directory > click Switch

This will reload the portal and show subscription and resources of that tenant
Bharath Y P 8,840 Reputation points Microsoft External Staff Moderator

2026-05-16T00:31:24.7866667+00:00

Just checking to see if you switched directory or not?

Answer 2

Use the Azure CLI to verify and refresh the account context, then confirm directory and permissions.

Check current login and tenant
```
   az account show
```
If this fails or shows no subscription, list tenants:
```
   az account tenant list
```
Refresh login and subscription list
- Clear cached accounts and sign in again:
```
     az account clear
     az login
```
- During az login (CLI 2.61.0+), use the subscription selector to explicitly choose the correct subscription. If needed, disable the selector and re-login:
```
     az config set core.login_experience_v2=off
     az login
```
Verify available subscriptions
```
   az account list --output table
```
If the subscription still does not appear, there may be a permissions or directory issue.
Check directory and portal behavior
- Sign in to the Azure portal and ensure the correct directory is selected from the account menu (top-right → Switch directory).
- If the correct directory is selected but the portal shows No subscriptions found, the account likely lacks sufficient permissions. Have an administrator assign the Owner role (or equivalent) on the subscription.
Handle timing/permission issues
- If permissions were recently granted, close the terminal and open a new one, or run:
```
     az logout
     az login
```
- Then re-run az account list and az account set --subscription <name-or-id> if the subscription appears.
When to contact Microsoft support If the portal shows the subscription and the user is Owner, but az account list still shows nothing after the steps above, or if the portal itself shows No subscriptions found even though billing/activation is complete, open a support request. For the support ticket topics in the Azure portal:
- Start from the Create a support request experience.
- For Problem type, choose a billing/subscription/sign-in related option such as:
  - “Billing” or “Subscription” (for subscription visibility/activation issues), or
  - “Subscription sign-in issues” / “No subscriptions found” if available.
- For Problem subtype, pick the closest match to “No subscriptions found” or “Cannot see subscription” under subscription or sign-in issues.
If the flow shows suggested solutions instead of letting the ticket be submitted, use the Return to support request button (or equivalent) to get back to the case form and continue filling out details until the ticket is created.

References:

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az login not seeing my azure subscription

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