Please fix the issue of PnP services not available on Windows 11 64bit arm processor

Hello Rajeev Arora,

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PnP (Plug and Play) support is available on Windows 11 for Arm-based devices, but there are important limitations on what hardware and drivers can work.

On Windows 11 Arm-based PCs, including Arm-based Surface devices:

1. Drivers must be built for Arm64
   • Hardware, games, and apps that depend on kernel-mode drivers require Arm64 drivers.
   • Specialized or older peripherals may not work if the hardware vendor does not provide Arm64-compatible drivers.
   • Without compatible Arm64 drivers, devices may not enumerate or function correctly even though the OS supports PnP.
2. Peripheral compatibility is constrained by driver availability
   • Devices like printers and scanners work if:
     • Their drivers are built into Windows 11, or
     • The hardware developer provides Arm64 drivers.
   • If the vendor only ships x86/x64 driver packages, those drivers cannot load on Arm, so the device appears as if PnP “is not available,” even though the limitation is actually driver architecture.
3. App and driver compatibility guidance
   • Most x86 Win32 apps and many x64 apps run via emulation, but drivers themselves are not emulated; they must be Arm64.
   • Apps that rely on drivers designed for Arm-based Windows 10/11 PCs are fully supported.
4. What can be done
   • For end users: verify with the hardware vendor whether Arm64 drivers are available for the device.
   • For commercial customers and developers: use the App Assure / Arm Advisory services to get help with app and driver compatibility on Windows on Arm.

The documentation does not state that Microsoft is planning generic emulation or support for non‑Arm64 drivers on Windows 11 Arm; instead, the guidance is to ensure drivers and apps are built for Arm64 and to use the existing compatibility and advisory programs.

References:

• Using software and peripherals on Surface ARM-based devices
• Arm-based Surface devices FAQ
• Windows on Arm
• Deploy, manage, and service Arm-based Surface devices