Hi. I'm David, and I'm happy to help you.
To be able to assist you better, please clarify the following:
What is the model of your HP printer?
Are you using Windows 10 or 11? And which version?
Press "Windows + R", type winver, and click OK.
If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.
Be sure to censor your email address if it appears. The Microsoft Q&A is public.
Looking forward to your reply.