Unable to Upgrade Azure Free Trial to Pay-As-You-Go

Hello Darshan Italiya

Thank you for posting your query on Microsoft Q&A platform.

Please follow below steps to verify if the subscription is already upgraded:

Steps

1. Go to Azure Portal → Subscriptions
2. Select the subscription
3. Check these fields:

• Offer / Offer type
  • If it shows Pay-As-You-Go (MS-AZR-0003P) → upgraded
  • If it shows Free Trial (MS-AZR-0044P) → not upgraded
• Status
  • Active / Enabled → services will continue
  • Disabled / Expired → upgrade incomplete or pending

This is the most reliable way to confirm upgrade.

As you are still receiving “free trial expiry” emails, this is expected in these 3 common scenarios:

Scenario A – Upgrade not fully completed:

• Adding a card alone does NOT mean upgrade is complete
• User must click “Upgrade subscription” and finish the flow.

Reference: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/upgrade-azure-subscription#upgrade-your-azure-free-account

Scenario B – Notification emails are from trial lifecycle:

• Even after adding payment method, trial expiry emails may continue
• Until the offer actually changes, Azure still treats it as Free Trial

Scenario C – Subscription still in disabled/warned state:

• Free trial expires → subscription becomes Disabled automatically
  Reference: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled
• Until upgrade completes, emails continue warning about deletion

3. Will their resources/data be deleted?

Important clarification from Microsoft:

• Azure does NOT delete immediately
• Data is retained temporarily after disablement/cancellation Reference: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/cancel-azure-subscription
• However If not upgraded → resources eventually get deleted after retention period

Please verify your subscription offer type in the Azure portal. If it still shows Free Trial, kindly complete the upgrade process from the subscription blade. If the upgrade option is missing or failing, we recommend raising a billing support request so the backend team can validate and complete the upgrade. This will ensure your services remain active and prevent any potential data loss.

Please follow below steps to raise support request to Billing team:

Azure Billing support request link: create a support request.

1.From the resource menu, in the Help section, select Support + Troubleshooting. In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below.

3.Scroll down and you will find an option to Contact Support. From there, select Create a support request.

4.Enter the problem description (Issue type - Billing, Subscription, Summary - Billing, Problem type - Assistance with Bill, Problem subtype - Help with a billing discrepancy)

5.If the solutions appear again, click on 'Return to support request'. Click Next, and you will then be able to create the billing support ticket.

Kindly let us know if the above suggested solution helps or you need further assistance on this issue.

Thanks,

Suchitra.