Microsoft Money 2004 Deluxe on Windows 11 has stopped running!

Question

Microsoft Money 2004 Deluxe on Windows 11 has stopped running!

Joe Giuseffi 0

I have been running Microsoft Money 2004 Deluxe on Windows 11 but it stopped running about a week ago (displays the sign-in page but will not allow me to access the sign-in location even after I reinstalled from my original disk) I can however bring up the "sample" and "sometimes" allows me to restore my latest backup and use the app.. But although I can save my backup file, I cannot open Money after I close it for the day. Am aware that support was ended in 2011 but is there any hints as to what I can do to reinstall and run it .

Jonny Brett 5 Reputation points

2026-05-02T14:04:55.1533333+00:00

Hey Joe, I was wondering if you found a solution. I have the same problem.
Joe Giuseffi 0 Reputation points

2026-05-02T23:34:38.4666667+00:00

I thought I did - by uninstalling update KB5083769 - I was able to reinstall MS Money and it worked - I just had to restore my last backup to bring up the current data. Everything was going fine - I even reinstalled the previous identified update and Money still worked! -- But here I am about a week later and I cannot get Money to open - so I am uninstalling the suspected update once again.
Jonny Brett 5 Reputation points

2026-05-03T01:23:35.15+00:00

Thanks for sharing that. I may have found a solution today. Too soon to know, but thus far, I am able to use Money.

If you want, I will keep you posted.
Joe Giuseffi 0 Reputation points

2026-05-03T03:04:51.7466667+00:00

Hi Jonny,

Yes please do. Thanks,
Ian-T 7,735 Reputation points Microsoft External Staff Moderator

2026-05-05T13:19:14.1666667+00:00

Thank you guys for sharing the information. Please feel free to share any further information about this topic.

Appreciate all the support.
Don Harwood 0 Reputation points

2026-05-09T10:38:20.1033333+00:00

Hi Jonny,

Yes please share your fix if it works. Thanks,
Jonny Brett 5 Reputation points

2026-05-11T00:42:24.47+00:00
It's still too soon to know for sure if this fixed the problem, because I have not used Money a whole lot since my "fix", but this is what I did:

Per the instruction found elsewhere, I entered REGEDIT and went to the following, then changed the "Value" found there to 9.11.10240.0 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer

Restart computer

Run Money in compatibility mode for Vista

Run as administrator

Thus far, it seems to be working.

If any of you try this, please let us all know if it works for you.
alain sabban 0 Reputation points

2026-05-15T03:58:08.85+00:00

i have the same problem since the last april MS update , thanks to everyone to share if theres a solution ::

alain
Joe Giuseffi 0 Reputation points

2026-05-15T05:25:43.2266667+00:00

Alain,

I have uninstalled KB5083769 update and so far I have been able to use Money with no other problems though I will try to use Jonny Brett's solution because Windows wants to reinstall the update and I don't want to keep uninstalled it.
Vikki-T 5,450 Reputation points Microsoft External Staff Moderator

2026-05-15T13:23:29.1133333+00:00

Hi,

Thank you so much for your valuable contribution.

2 answers

Your answer

Jonny Brett 5 Reputation points

2026-05-02T14:04:55.1533333+00:00

Hey Joe, I was wondering if you found a solution. I have the same problem.
Joe Giuseffi 0 Reputation points

2026-05-02T23:34:38.4666667+00:00

I thought I did - by uninstalling update KB5083769 - I was able to reinstall MS Money and it worked - I just had to restore my last backup to bring up the current data. Everything was going fine - I even reinstalled the previous identified update and Money still worked! -- But here I am about a week later and I cannot get Money to open - so I am uninstalling the suspected update once again.
Jonny Brett 5 Reputation points

2026-05-03T01:23:35.15+00:00

Thanks for sharing that. I may have found a solution today. Too soon to know, but thus far, I am able to use Money.

If you want, I will keep you posted.
Joe Giuseffi 0 Reputation points

2026-05-03T03:04:51.7466667+00:00

Hi Jonny,

Yes please do. Thanks,
Ian-T 7,735 Reputation points Microsoft External Staff Moderator

2026-05-05T13:19:14.1666667+00:00

Thank you guys for sharing the information. Please feel free to share any further information about this topic.

Appreciate all the support.
Don Harwood 0 Reputation points

2026-05-09T10:38:20.1033333+00:00

Hi Jonny,

Yes please share your fix if it works. Thanks,
Jonny Brett 5 Reputation points

2026-05-11T00:42:24.47+00:00

It's still too soon to know for sure if this fixed the problem, because I have not used Money a whole lot since my "fix", but this is what I did:

Per the instruction found elsewhere, I entered REGEDIT and went to the following, then changed the "Value" found there to 9.11.10240.0 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer

Restart computer

Run Money in compatibility mode for Vista

Run as administrator

Thus far, it seems to be working.

If any of you try this, please let us all know if it works for you.
alain sabban 0 Reputation points

2026-05-15T03:58:08.85+00:00

i have the same problem since the last april MS update , thanks to everyone to share if theres a solution ::

alain
Joe Giuseffi 0 Reputation points

2026-05-15T05:25:43.2266667+00:00

Alain,

I have uninstalled KB5083769 update and so far I have been able to use Money with no other problems though I will try to use Jonny Brett's solution because Windows wants to reinstall the update and I don't want to keep uninstalled it.
Vikki-T 5,450 Reputation points Microsoft External Staff Moderator

2026-05-15T13:23:29.1133333+00:00

Hi,

Thank you so much for your valuable contribution.

Answer 1

Vikki-T 5,450 Microsoft External Staff Moderator

Hi Joe Giuseffi,

Please refer to the Q&A Assist answer above and try the suggested steps. That reply typically include the most relevant checks for this scenario. If the issue persists, please reply so I can guide you with the next option.

Disclaimer: These are third-party website. While they are commonly used by many users, Microsoft does not guarantee the integrity or security of downloads from external sources.

CNET Download: Microsoft Money Plus Sunset Deluxe for Windows - Free download and software reviews - CNET Download

After downloading, please make sure to scan the file with your antivirus software before installing.

Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vikki-T 5,450 Reputation points Microsoft External Staff Moderator

2026-04-23T13:38:19.4166667+00:00

Hi Joe Giuseffi,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Joe Giuseffi 0 Reputation points

2026-04-23T16:31:46.3233333+00:00

I have tried the suggested solutions - no luck yet -- I may have to download a "sunset" copy and reinstall but before doing that I did realize that there were 2 auto-updates the day before my problems started - so I am going to uninstall them and see if that helps -
Vikki-T 5,450 Reputation points Microsoft External Staff Moderator

2026-04-24T13:51:45.29+00:00

Hi Joe Giuseffi,

I hope uninstalling those two recent updates helps resolve the issue. Please let me know the results when you have a moment.

I’m hoping to hear good news from you soon.
Joe Giuseffi 0 Reputation points

2026-04-25T20:21:20.08+00:00

Vikki-T : I uninstalled the following update (KB5083769) and was able to reload and reinstall MS Money 2004 and restore my previous backup file - still have app open and hope that I will be able to open it again after I shut it down for the day.
Vikki-T 5,450 Reputation points Microsoft External Staff Moderator

2026-04-27T07:30:20.2566667+00:00

Hi Joe Giuseffi,

Thanks for the update, it’s good to hear uninstalling KB5083769 allowed you to reinstall Money 2004 and restore your backup.

When you close Money today, please try opening it again and let me know whether it launches normally. I’m hoping to hear good news from you soon.
Joe Giuseffi 0 Reputation points

2026-04-27T19:17:10.1133333+00:00

I can open Money again and it used the correct backup file - BUT - Windows wants to reinstall KB5083769 - maybe I should let it reinstall and see if somehow my reinstall of Money got around the original problem But if I have the problem again, and uninstall KB5083769 how do I designate that I do not want it reinstalled -
Vikki-T 5,450 Reputation points Microsoft External Staff Moderator

2026-04-28T14:03:52.4233333+00:00

Hi Joe Giuseffi,

If KB5083769 is being offered again, I’d recommend letting it install first and then checking whether Microsoft Money still works as expected.

If the issue comes back, you can uninstall the update again and temporarily prevent it from reinstalling right away (for example, by pausing Windows Update for a short period and using Microsoft’s “Show or hide updates” troubleshooter to hide KB5083769). However, this would be a workaround rather than a permanent resolution.

Since Microsoft Money is a discontinued product, compatibility issues with newer Windows updates can occur, and there isn’t a permanent way to block a specific update forever or guarantee a long-term fix.

Thank you for your understanding.
Joe Giuseffi 0 Reputation points

2026-04-28T18:56:15.1+00:00

Hi Vikki,

I let it install the update and I can still access Money - so I don't know if it really was the obstacle to running Money but I am good for now. I still have all the functions of Money from before.
Vikki-T 5,450 Reputation points Microsoft External Staff Moderator

2026-04-30T13:35:45.39+00:00

Hi Joe Giuseffi,

Thank you so much for the update, and I'm truly very happy to hear back from you.

If you ever have any other questions or run into anything in the future, please feel free to post your question on the Microsoft Q&A Forum anytime. I’ll always be here and ready to assist you.

Wishing you a great experience ahead!

Answer 2

Microsoft Money 2004 is an older app and can run into compatibility issues on the latest versions of Windows 11, especially after system or driver updates.

To try to get it working more reliably:

Run the compatibility troubleshooter
- Right‑click the Money 2004 shortcut or msmoney.exe.
- Select Properties > Compatibility.
- Use the Run compatibility troubleshooter option and follow the prompts to test recommended settings.
Manually set compatibility mode
- In the same Compatibility tab, select Run this program in compatibility mode for and choose an older Windows version that Money previously worked well on (for example, Windows 7 or Windows XP if available in the list).
- Also enable Run this program as an administrator if available.
- Select OK, then try starting Money again.
Update Windows and device drivers
- Go to Start > Settings > Windows Update > Check for updates, and install all available updates.
- Out‑of‑date or incompatible drivers (especially display/video, mouse, keyboard, and printer drivers) can cause older apps to hang or behave inconsistently. After Windows Update completes, if problems persist, update these device drivers from the hardware manufacturer’s site.
Repair the installation (if listed in Apps/Programs)
- Open Start > Settings > Apps > Installed apps.
- If Money appears there, select the More icon > Advanced options and use Repair or Reset if available.
- If it appears only in Control Panel, open Control Panel > Programs > Programs and Features, right‑click Microsoft Money, and choose Repair or Change if offered, then follow the prompts.
If the app opens but behaves erratically (e.g., sometimes opens only the sample file, or fails after closing):
- Re‑run the compatibility troubleshooter and confirm the chosen settings.
- Ensure all device drivers are current via Windows Update as above.

If these steps do not stabilize Money 2004, the issue is likely due to deeper incompatibilities between this legacy application and recent Windows 11 changes, and there may be no fully reliable fix beyond these compatibility and repair options.

References:

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Microsoft Money 2004 Deluxe on Windows 11 has stopped running!

2 answers

Your answer