Unable to pin channel to favourites

My issue is now fully resolved.

Hello Emily - do we know if the fix has been completed as we are still having issues on our end when trying to favoriute a private channel - non private and shared channels are working fine.

Affected my non-private channels too, both the sections thing and the show/hide thing.

Your workaround worked for me though, thanks.

We're experiencing the same issue in our organization — our private channels disappear from Favourites immediately after being added. We were able to use the browser workaround to get the channel to stick in the Teams desktop app, however the inconsistency between the browser and the app is a problem in itself: the channel shows correctly in the app but not in the browser, which suggests the two clients are not syncing properly. Several of our private channels are business-critical, so missing notifications from them is a serious issue. Could you clarify whether there is any official acknowledgment from Microsoft on this bug, and if so, is there an expected timeline for a fix?

We have the same problem, and it has already resulted in relevant messages not being seen. Creating a new channel is not possible because all the data is stored in this channel.

Dear @Jan Ulman, @Murri Michael, DIAI,

Based on my verification, this appears to be an issue affecting only some users. Specifically, the channel that I tested above is still successfully pinned in Microsoft Teams on my side. Therefore, I recommend that you report this issue directly via Microsoft Teams so it can be escalated to the Product Team, allowing them to investigate and address the issue as soon as possible.

Dear @Jade Ng ,

Thank you for the update. We have already submitted reports via Settings > Feedback > Report a Problem in the Teams app, both myself and several colleagues did so last week. However, this does not feel like it leads anywhere in practice, as we have received no acknowledgment or feedback from Microsoft whatsoever. Is there any way to track the status of such reports, or a more direct escalation path that would actually result in a response from the product team?

@Jade Ng I was able to pin it yesterday afternoon. But I just opened Teams this morning and my private channel is no longer in my Favorites section. I was able to add it again this morning. Hopefully tomorrow morning it is still there.

Dear @Todd Shilhanek,

Thank you for the update and for sharing your observation.

This issue is currently in the process of being fixed, and the fix may not have been fully applied to all users yet. As a result, you may see inconsistent behavior for a short period of time.

I recommend monitoring the private channel in your Favorites over the next few days. Please let me know if the channel continues to disappear or if the issue appears to be fully resolved.

Thank you very much for your patience and understanding.

Hi Jade. Thanks for your latest message. No change at our end, I'm afraid, but will keep monitoring for a few days. We ended up just creating a new channel a few days ago that stays pinned in our favourites (so far).

Dear @Craig Dixon,

Thank you for the update and for letting me know.

I appreciate you continuing to monitor it over the next few days.

Please don’t hesitate to reach out if you notice any changes or unusual behaviour. I am happy to investigate further if needed.

Hello @Jade Ng , the issue seems to persist on our organization. Please, any news?

Thanks so much for your response, Jade. Tried your troubleshooting tips without success, unfortunately, so we're doing what we can with workarounds. Will try to get back to you later with more information.

Dear @Craig Dixon,

Thank you for your response!

May I kindly confirm whether you see the option Select Show in > Choose favorites in your Teams interface? If the option is available, please let me know whether the channel appears under Favorites after you select it, or if it does not show up despite being added.

Yep, we do see that option. Been trying it since yesterday and the channel doesn't appear in Favourites, although we get the popup message that it is now in Favourites. Sometimes the channel briefly - like, for half-a second - appears in favourites then disappears again.

Dear @Craig Dixon,

In this case, I recommend reporting this issue directly to the Teams product team by navigating to: Settings > Feedback > Report a problem

Your company’s Global Admins can also report the issue in the Microsoft 365 Admin Center via Service Health, as shown in the screenshot below. 

If you're willing, I sincerely recommend you contact your Microsoft 365 administrator, follow steps in this article to create a support ticket with Online Support. The support team over there has higher permission than us, they can help check the situation on your side, involve more resource to collect logs and help you do troubleshoot. This would be a more efficient way in handling this case for you.

For reference: How do I find my Microsoft 365 admin?

I completely understand your frustration. Please note that I have escalated this issue to my supervisor. However, as a community moderator, my role is to provide guidance and simple fixes; I do not have the ability to directly influence or expedite the engineering team's troubleshooting process. I appreciate you're understanding on this matter. 

Your patience and understanding are greatly appreciated as Microsoft works to fully resolve this. 

Please know that your feedback has been heard loud and clear. I am grateful for your patience and advocacy, and we will follow up with updates as soon as they are available.

Thank you again for your time and understanding. Hope you have a great day!

Right Craig I've got another thing for you to try. Try adding the channel to a custom folder first (direct from its initial location), and then add it to Favourites. This is working across my company so mebs it'll work for you also.