poco x7 pro microsoft teams incoming call not showing work profile only sound

This process worked for me; the major conflict was coming from company policy. Confirm from your IT admin if you are onboarded on Microsoft Intune; in my case, I was using the Teams from Intune instead of the normal app from the Google Play Store. I uninstalled the iTunes and logged on to the Teams from the Play Store, and my problem was solved. Mark as an answer if it works for you

Hi @Murugesh Palanisamy,

I hope you're having a great day.

I wanted to follow up and share that several users have reported similar issues with Xiaomi devices conflicting with the Teams app on the Feedback Hub. It seems to be a recurring concern, especially around work profile behavior and notifications.

Moreover, please note that Microsoft Teams integrates with Mi push directly to optimize the push notification experience in Xiaomi devices, but it needs some specific configuration setup in Xiaomi phone to turn on the Mi push. Please kindly refer to this Xiaomi Push Notification article to learn how to set up the configuration in Xiaomi phones and about the known limitation you may experience.

If you haven’t already, I’d really encourage you to add your voice there as well as through Microsoft Teams and Xiaomi.

• Use Teams > Help > Give Feedback to report the issue directly to Microsoft.

• Also report it via the Xiaomi Community or Mi Feedback app to escalate it on the device side.

As a temporary workaround, you can try accessing Teams through a mobile browser (such as Edge or Chrome) within the work profile. While the experience may be limited, this method could help improve the reliability of call notifications.

Additionally, our engineering team is actively monitoring this issue and regularly reviews customer feedback. The more votes and comments a reported issue receives, the more likely it is to be prioritized for investigation and resolution. In fact, many updates and improvements are driven directly by user input.

Please go to: Microsoft 365 Feedback Hub →Send Feedback→ Describe your proposal in detail

Also, I encourage you to click “Accept Answer” on this post. After that, please post your Feedback Hub link in the comment of the "accepted thread". By being "accepted", this response will remain pinned at the top, making it easier for others with the same issue to see it and vote. This helps ensure Microsoft notices and addresses the problem more quickly.

If the answer is helpful, click "Accept Answer" and vote positively. If you have more questions about this answer, click "Comment".

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Hi @Murugesh Palanisamy,

Thank you for getting back to us.

I'm really sorry to hear that the workaround didn’t resolve the issue for you. I understand how inconvenient it can be when something as essential as incoming call notifications on Microsoft Teams doesn’t work as expected, especially when you're relying on your work profile to stay connected.

This particular issue is more common among devices running Xiaomi’s HyperOS and some MIUI versions. The way these systems handle app permissions and background processes can vary significantly depending on the device model, OS version, and user settings, which unfortunately means that solutions can be inconsistent across different environments. If these workarounds doesn't help, I strongly recommend submitting your feedback through the Microsoft Teams · Community portal. This is the most effective way to ensure your voice reaches the product team and can be considered for future improvements.   

You've clearly identified a real-world challenge, and your suggestion reflects a deep understanding of user needs - feedback like yours is truly valuable and helps shape the future of Microsoft Teams. 

Sharing your experience through this channel is one of the most effective ways to advocate for improvements that benefit both you and the broader community.  

You can also share your feedback on the Xiaomi Community, where other users who have experienced the same issue can join the discussion and help raise awareness with the developers.

In the meantime, try updating your MIUI system to the latest version to check if the issue has been resolved in the newest update.

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have influence product design decisions and have limited access to internal development details, we’ll continue doing our best to support you within the scope of our responsibilities.   I hope you find this information helpful. 

Thank you sincerely for your understanding regarding this limitation. If you have any questions or need further assistance, please feel free to reach out at any time.  Hope everything goes wonderfully for you. 

If the answer is helpful, click "Accept Answer" and vote positively. If you have more questions about this answer, click "Comment".

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Hi @Murugesh Palanisamy,

Welcome to the Microsoft Q&A Forum. The issue you're experiencing, Microsoft Teams incoming calls not showing on screen in the work profile on your Poco X7 Pro running HyperOS, is an issue affecting several Xiaomi devices, especially after updates to MIUI 14 or HyperOS.

The symptoms usually occur when you hear the ringtone for incoming Teams calls, but no visual notification or answer or decline buttons appear. This is likely due to notification handling limitations in Xiaomi’s HyperOS when using work profiles. It affects Microsoft Teams and other Microsoft apps like Outlook and Intune.

As a first workaround, you can try to install Teams in both profiles.

1. Install Microsoft Teams in both:

• Work Profile
• Personal Profile

2. Enable all notification permissions in both profiles.
3. Disable battery saver for Teams in both profiles.
4. Enable autostart for Teams in both profiles.

This workaround has resolved the issue for users on Poco F5, Poco X3 Pro, and other Xiaomi devices.

If the issue persists, you can try turn off private DNS to fix app notification issue after HyperOS update.

• Go to Settings > Connection & Sharing > Private DNS.
• Set it to Off.
• Restart your phone.

Lastly, please reinstall Teams with notification setup to restore call notifications.

• Uninstall Teams from the work profile.
• Install Teams from the Play Store (outside work profile).
• Enable notifications before logging in.
• Then install and log in to Teams in the work profile.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward to your reply.

If the answer is helpful, click "Accept Answer" and vote positively. If you have more questions about this answer, click "Comment".

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