Share via

Email on my microsoft has been changed to ******@dentalmail.su

Alisha Orcander 5 Reputation points
2025-10-09T02:32:16.5333333+00:00

This has been happening since June of this year exact day all my accounts were hacked. I've since managed to get every account back EXCEPT FOR MY MICROSOFT ACCOUNT. I have gone through all the proper forms, including the account recovery forum like 10 times, but then to be told that the information that I have provided isn't valid. So now I'm reaching out to you guys to see if any of you had similar situations that got resolved and could at least help me.

Side note, this sounds like an issue many people have had searching the email has given at least 4 instances of people having their email changed to something like dentalmail.su, and there have been many people who have been unfortunate enough to have Microsoft and their rather terrible automated forms for account recovery, and never get their accounts back. And also, how do they allow these accounts, such as .su, which is the Soviet Union a common domain to be used for accounts that have been used or sold on the black market for any purpose they need.

Microsoft Edge | Profile, sync, and sign in | Windows 11

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Nayan Asati 0 Reputation points
    2025-10-09T04:24:31.27+00:00

    Steps to try to reclaim your account

    1. Use the account recovery form carefully:
      • Go to: Microsoft account recovery
      • Enter your hacked account email.
      • Provide as much detail as possible: old passwords, creation date, Xbox/Outlook subscriptions, past contacts, billing info.
      • Use a new device and IP you usually log in from if possible.
    2. Contact Microsoft Support directly:
    • Try support.microsoft.com and select “I can’t sign in” → “Hacked account”.
    • Explain the .su email issue clearly. Attach any proof of ownership (receipts, subscription confirmations, past emails). 3. Check linked accounts:
      • If you had an Xbox, Office 365, or OneDrive subscription tied to it, mention those.
      • Microsoft sometimes escalates accounts tied to paid services.
    • Escalate publicly (carefully):
      • Microsoft Support forums and social media accounts sometimes respond faster when accounts are clearly compromised and you’ve documented attempts.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.