will i ever got my refund from microsoft

Jerome 0 Reputation points
2025-07-30T14:44:26.7466667+00:00

i bought a surface laptop from microsoft and returned it with package unopend on 30/05/25

i returned with their shipping label using ups on 06/06/25

ive been chasing them through phone and chat online for the refund

all i got was the situation has been escalated and they will look further into the matter

today i rcvd an email telling me the case is closed and no refund will be issued

i think microsoft screwed me over this time

Surface | Surface Book | Safety and security
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  1. JANSHER LIWAG 8,940 Reputation points Independent Advisor
    2025-07-30T17:48:27.47+00:00

    Dear Jerome,

    Welcome to Microsoft Community, Thank you for reaching us we apologize that you are experiencing this kind of issue to Microsoft regarding you refund. We really want to help you for this request refund. But we really apologize because we don't have the direct tools for us to check the status of your refund.

    Refund process takes 3-5 business days. Their might be a delay due to high volume and other factors. If you did not received any updates regarding the refund. We recommend to contact the Microsoft Support Page for further assistance. To help you regarding this matter please follow this steps below.

    GET AN EXCHANGE OR REFUND ON DEVICES BOUGHT FROM MICROSOFT:

    Open any browser

    Go to this link:https://support.microsoft.com/en-us/account-billing/get-an-exchange-or-refund-on-devices-bought-from-microsoft-6604ffe2-0915-4d39-8b79-61ee624f6dd0?WT.mc_id=365AdminCSH_Smc

    follow instruction.

    If there’s anything more you’d like to share or questions, please don’t hesitate to reach out.

    Warm regards,

    Jansher Liwag

    Microsoft Community

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