When I'm in the middle of a call, one chunk of audio loops indefinitely. Even if I close MS Teams, the audio continues. How can I fix this? Could it be a security issue?

Anonymous
2024-10-11T14:02:27+00:00

Hey, I need your help with something. When I'm on a call using MS Teams, for some reason, part of what I said starts looping indefinitely. It keeps playing over and over, even if I sign out or close the program. The only way to fix it is to restart my computer. What do you think might be causing this?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-10-11T19:20:14+00:00

    Hello ***,

    Good morning!

    Thank you for publishing in Microsoft Community. We are happy to help you. Based on the description you have shared; we understand that the issue you're experiencing with Microsoft Teams involves a segment of audio from your call looping indefinitely. This means that a part of what you said during the call keeps repeating over and over, even after you sign out or close the program.

    There could be several cause related to this issue however, to better understand the problem and provide a solution, we need more details from you, please provide us with the following information. Thank you.  

    1-First all i would like to inform you that There are list of certified device that are compactible well with New teams. So please may i know the type of Bluetooth headsets and speakerphones you are using. (Manufacturer and Model). Reference: Phones and Devices for Microsoft Teams - Microsoft Teams | Microsoft Learn

    2-Please  make sure the Noise suppression is turned on. Reference: Reduce background noise in Microsoft Teams meetings - Microsoft Support

    3-Since this issue can be related to network and teams version, kindly Try switching to a different network to see if the problem persists and also can you share your teams version? 4-Make sure your audio devices are correctly configured in Teams, and make a test call diagnostic and share the results picture as well with us Image We look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.SincerelyEben Ezer Tres | Microsoft Community Moderator

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