No data connection for both WiFi and mobile data (sim) on Surface Duo 2

Anonymous
2022-08-19T09:33:21+00:00

Overnight lost data connection for both WiFi and mobile network.

Restart phone - didn't work

Reset WiFi/mobile/Bluetooth settings - didn't work

Factory reset - didn't work

Sim is working fine in another mobile device

WiFi working fine with other connected devices at home

I can make and receive calls using Sim, but it shows an "x" on the network icon. No mobile data

I can see the WiFi network around me, but when connected it'll say "limited connectivity"

What should I do?

Surface | Surface Duo | Network

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  1. Anonymous
    2022-08-23T19:05:30+00:00

    Hi Nur SaheranAbdul Hamid,

    Since you have already performed a factory reset and it did not resolve your issue, the next step would be a replacement.

    Here’s how to request a repair or replacement for your device.

    Note: Your device must be registered under your Microsoft account to submit a repair request.

    1. Go to Device Services and sign in with your Microsoft account.
    2. Select the device you want to submit a service request on.
    3. Click 'Info & Support
    4. Select Start a Service Order and follow the instructions to complete the submission process.

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