How do I setup 2 external monitors with Surface book 3 and Surface dock 4 thunderbolt?

Question

How do I setup 2 external monitors with Surface book 3 and Surface dock 4 thunderbolt?

Anonymous

I have a Surface Book 3 running Windows 10. All Windows and graphics card drivers are up-to-date. I tried connecting two external monitors (Dell - S3222DGM 32" LED Curved QHD FreeSync Gaming Monitor) via USB-C to DisplayPort cables using the Surface Thunderbolt 4 Dock. Only one monitor is detected at a time ---- if I plug one in, the other doesn't appear. If I unplug the first and plug in the second, the second is detected, but the first isn't when I plug it back in.

Are there any other solutions? Or is this a limitation for this dock? And if so, does the surface dock 2 support multiple external monitors using a Surface Book 3?

Thank you!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Answer 1

Hi Christopher!

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

RodelioP.

Answer 2

Hi Christopher!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

With your query, Surface Book 3 using Surface dock 4 thunderbolt would only be able to support 1 external monitor using USB-C cable. Surface Dock 2 would be your best compatible Surface Dock for your Surface Book 3. See through this link Buy Microsoft Surface Dock 2 – Microsoft Surface for more details and tech specs for Surface Dock 2.

Hope this helps!

Regards,

RodelioP.