I have a Surface Duo that won't connect to Bluetooth Phone in the Car but ...

Anonymous
2021-01-22T18:21:56+00:00

The music will play from the phone thru the cars' system. I've tried deleting and reinstalling both on the car and the phone. Am I missing a setting?

Surface | Surface Duo | Network

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  1. Anonymous
    2021-01-22T22:54:29+00:00

    Hello GJTSimpson,

    Thanks for posting your concern here.

    Please give these troubleshooting steps a try to isolate the issue:

    • Turn off and on Bluetooth on Settings.
    • Check for Updates. On Surface Duo, tap Settings, tap System, tap System Update, and then tap Check for update.
    • Restart Surface Duo. On Surface Duo, press and hold the power button until the Restart option is available and then tap Restart.
    • Reset Network settings. On Surface Duo, tap Settings, tap System, tap Reset Options, and then tap **Reset Wi-Fi, mobile & Bluetooth.**Tap Reset settings to confirm that you want to reset the network settings.

    If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

    Kind regards,

    StevenK

    I'll give this a shot and report the outcome in the next 24 hours. Thanks for responding.

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  2. Anonymous
    2021-01-22T21:29:13+00:00

    Hello GJTSimpson,

    Thanks for posting your concern here.

    Please give these troubleshooting steps a try to isolate the issue:

    • Turn off and on Bluetooth on Settings.
    • Check for Updates. On Surface Duo, tap Settings, tap System, tap System Update, and then tap Check for update.
    • Restart Surface Duo. On Surface Duo, press and hold the power button until the Restart option is available and then tap Restart.
    • Reset Network settings. On Surface Duo, tap Settings, tap System, tap Reset Options, and then tap **Reset Wi-Fi, mobile & Bluetooth.**Tap Reset settings to confirm that you want to reset the network settings.

    If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

    Kind regards,

    StevenK

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    1 person found this answer helpful.
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  3. Anonymous
    2021-01-27T23:16:04+00:00

    Hello,

    I would like to confirm that the problem is that your music will play via Bluetooth from Duo to Car Stereo however you cannot make or receive call audio via Bluetooth?

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