Surface Earbuds has a static hissing sound in left ear when on video calls.

Anonymous
2020-05-19T23:57:39+00:00

My main problem is that when I am using my Surface Earbuds with my Surface Book 2 and on video calls through Zoom there is a distinct static/hissing sound coming out of the left earbud when someone else is talking. The right earbud does not have this problem. When listening to music or making calls on my Galaxy S9+ I do not have this problem at all. The batteries have been fully charged before using them and I have also update the firmware to 3.0.0.5 which is the latest update available and still have this problem. When in a conference call the audio and mic are connected to Surface Earbuds Hands-Free AG Audio.

Surface | Surface Earbuds | Settings

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  1. Anonymous
    2020-05-25T17:59:11+00:00

    Hi Azure_19,

    Thank you for the response. We really apologize for this inconvenience. Please contact support through the **Global Customer Service phone numbers**for assistance in getting your Surface Earbuds replaced.

    Kind Regards,

    Marrion Y.

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  2. Anonymous
    2020-05-21T01:43:17+00:00

    I have PC issues with both profiles:

    • On Headphones (Surface Earbuds Stereo), I get strong static out of the left earbud while on Teams calls.
    • On Headset (surface Earbuds HF AG Audio), I get horrible quality sound that basically renders the earbuds worthless.

    No problems whatsoever when connected to mobile.

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  3. Anonymous
    2020-05-20T20:09:08+00:00

    Marrion, when you're connected to Zoom, there are two devices that it will pick up on Surface earbuds and Surface Earbuds Headset.  Try either (may also be a setting in Win 10), I'm forgetting at the moment.  One of them will eliminate the hiss you're hearing.

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  4. Anonymous
    2020-05-20T01:36:13+00:00

    Having the same issues Dustin. No problems whatsoever when connected to mobile but PC connection is abysmal.

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  5. Anonymous
    2020-05-20T01:03:39+00:00

    Hi DustinBonham,

    Thank you for reaching out to Microsoft Community.

    Thank you for reporting this issue. I'll raise this concern internally for us to investigate on this and we'll get back to you immediately once we have updates.

    Kind Regards,

    Marrion Y.

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