Surface Duo 2 - Malfunctioning hinge

Anonymous
2024-03-24T12:58:55+00:00

Good afternoon everyone,

Over the past months, I have been experiencing some problems with the hinge of my Surface Duo 2 device. Unfortunately, today, it stopped working completely. Whenever I want to fold the phone, I hear some cracking noises. It cannot be open flat, and I am required to move it around to have it open.

I would like to have this fix. Does anyone have a recommendation for this?

I already talked to Microsoft support, and they won't repair it. Instead, they offered an exchange order for 777 euros, which includes a refurbished device with only 90 warranty. I got this phone around end of March 2022, so the warranty has expired.

Best regards,

Surface | Surface Duo | Display and screen

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  1. Anonymous
    2024-04-13T12:03:10+00:00

    I'm honored to help you.

    To help other customers who may be facing the same issue, please choose ‘Yes’ underneath the post that had the solution for you. This highlights the information for other customers. Thanks for your cooperation.

    Huon | Microsoft Community Support Specialist

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  2. Anonymous
    2024-04-11T12:13:12+00:00

    Hi Huon,

    The problem has not been solved. And as I mentioned in the post, I already talked to Microsoft Support and that was their only solution.

    Best,

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  3. Anonymous
    2024-04-05T06:54:41+00:00

    Sorry to bother you again, has your problem been solved?

    Huon | Microsoft Community Support Specialist

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  4. Anonymous
    2024-03-29T02:27:55+00:00

    Hi,VioletaLog

    Thank you for posting in Microsoft Community.

    About after-sales issues，The best thing we could do is to refer you to the support channel that is best to handle your concern which would be our live support. They would be able to give you further options and assistance on this matter. See steps below in reaching them:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    I wish you all the best and hoping you'll get a resolution there.If you still have technical troubles or questions, please feel free to visit Microsoft Community.

    Huon | Microsoft Community Support Specialist

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